Safety & Compliance Claims Supervisor
Kaiser Transport, Inc. Location: Janesville, WI Terminal (On-Site) Job Type: Full-Time | Salary (Exempt)
About Kaiser Transport
Kaiser Transport, Inc. is a leading open-deck LTL transportation company specializing in the movement of machinery, equipment, and commodities. We operate in a fast-paced, high-performance environment focused on operational excellence and customer service.
Position Overview
Kaiser Transport is seeking a Safety & Compliance Claims Supervisor to join our Safety & Compliance team. This role is responsible for managing the full lifecycle of freight, cargo, and related claims-from initial incident intake and documentation through investigation, resolution, and reporting.
Working under the direction of the Safety & Compliance Department Manager, this position plays a key role in protecting the company from financial risk, ensuring regulatory compliance, and maintaining strong customer relationships.
This is a hands-on, detail-driven role that requires strong organization, follow-through, and the ability to operate effectively in a fast-paced environment.
Key Responsibilities
Claims & Incident Management
Manage daily incident intake and serve as the primary point of contact for incident reporting
Investigate and evaluate freight, cargo, and related claims
Gather documentation including statements, photos, and supporting evidence
Work with other departments to determine cause, scope, and estimated value of loss or damage
Track claims through resolution and ensure timely follow-up
Coordination & Communication
Coordinate with drivers, internal teams, carriers, and insurance providers
Communicate proactively with customers regarding claim status and updates
Support resolution of liability issues and claim-related disputes
Maintain professional relationships while facilitating efficient outcomes
Compliance & Administrative Support
Support internal audits and ELD compliance activities
Assist with workers' compensation claims administration and documentation
Maintain accurate, audit-ready safety and compliance records
Support vendor coordination and insurance-related functions
Reporting & Continuous Improvement
Maintain claim logs and generate reports on claim activity and trends
Identify process improvement opportunities and recommend enhancements
Support the development and implementation of safety and compliance processes
Additional Responsibilities
Participate in a rotating on-call schedule for after-hours and weekend incident support
Ensure prompt, accurate, and professional communication across all interactions
Qualifications
Required Skills & Abilities
Strong attention to detail with a high level of accuracy
Excellent organizational and time management skills
Strong communication skills (verbal and written)
Ability to manage multiple priorities in a fast-paced environment
Analytical thinking and problem-solving ability
Ability to handle sensitive information with professionalism and confidentiality
Proficiency in Microsoft Office (Excel, Word, Outlook)
Preferred Experience
Experience in transportation, logistics, safety, or claims handling
Familiarity with DOT, FMCSA, or regulatory compliance concepts
Experience working with claims, insurance processes, or investigations
Education
High School Diploma or GED required
Bachelor's degree preferred (not required)
Work Environment
This position operates in a trucking terminal environment, including office, yard, and shop areas. Employees should be comfortable working in a high-traffic setting with exposure to noise, equipment, and varying weather conditions.
What Success Looks Like in This Role
Claims are documented accurately and resolved efficiently
Customers are consistently informed and satisfied with communication
Compliance tasks are completed on time with no backlog
Issues are identified early and escalated appropriately
Nothing "falls through the cracks"
Why Join Kaiser Transport
Fast-paced, operationally focused environment
Direct impact on company performance and risk management
Opportunity to grow within Safety, Compliance, and Operations
Team-oriented culture with strong accountability
Equal Opportunity Employer
Kaiser Transport is an Equal Opportunity Employer and is committed to maintaining a workplace that is fair, respectful, and free from discrimination, harassment, and retaliation.
Safety & Compliance Claims Supervisor
Kaiser Transport, Inc. Location: Janesville, WI Terminal (On-Site) Job Type: Full-Time | Salary (Exempt)