Safety & Compliance Claims Supervisor
Kaiser Transport, Inc. Location: Janesville, WI Terminal (On-Site) Job Type: Full-Time | Salary (Exempt)
About Kaiser Transport
Kaiser Transport, Inc. is a leading open-deck LTL transportation company specializing in the movement of machinery, equipment, and commodities. We operate in a fast-paced, high-performance environment focused on operational excellence and customer service.
Position Overview
Kaiser Transport is seeking a Safety & Compliance Claims Supervisor to join our Safety & Compliance team. This role is responsible for managing the full lifecycle of freight, cargo, and related claims-from initial incident intake and documentation through investigation, resolution, and reporting.
Working under the direction of the Safety & Compliance Department Manager, this position plays a key role in protecting the company from financial risk, ensuring regulatory compliance, and maintaining strong customer relationships.
This is a hands-on, detail-driven role that requires strong organization, follow-through, and the ability to operate effectively in a fast-paced environment.
Key Responsibilities
Claims & Incident Management
· Manage daily incident intake and serve as the primary point of contact for incident reporting
· Investigate and evaluate freight, cargo, and related claims
· Gather documentation including statements, photos, and supporting evidence
· Work with other departments to determine cause, scope, and estimated value of loss or damage
· Track claims through resolution and ensure timely follow-up
Coordination & Communication
· Coordinate with drivers, internal teams, carriers, and insurance providers
· Communicate proactively with customers regarding claim status and updates
· Support resolution of liability issues and claim-related disputes
· Maintain professional relationships while facilitating efficient outcomes
Compliance & Administrative Support
· Support internal audits and ELD compliance activities
· Assist with workers' compensation claims administration and documentation
· Maintain accurate, audit-ready safety and compliance records
· Support vendor coordination and insurance-related functions
Reporting & Continuous Improvement
· Maintain claim logs and generate reports on claim activity and trends
· Identify process improvement opportunities and recommend enhancements
· Support the development and implementation of safety and compliance processes
Additional Responsibilities
· Participate in a rotating on-call schedule for after-hours and weekend incident support
· Ensure prompt, accurate, and professional communication across all interactions
Qualifications
Required Skills & Abilities
· Strong attention to detail with a high level of accuracy
· Excellent organizational and time management skills
· Strong communication skills (verbal and written)
· Ability to manage multiple priorities in a fast-paced environment
· Analytical thinking and problem-solving ability
· Ability to handle sensitive information with professionalism and confidentiality
· Proficiency in Microsoft Office (Excel, Word, Outlook)
Preferred Experience
· Experience in transportation, logistics, safety, or claims handling
· Familiarity with DOT, FMCSA, or regulatory compliance concepts
· Experience working with claims, insurance processes, or investigations
Education
· High School Diploma or GED required
· Bachelor's degree preferred (not required)
Work Environment
This position operates in a trucking terminal environment, including office, yard, and shop areas. Employees should be comfortable working in a high-traffic setting with exposure to noise, equipment, and varying weather conditions.
What Success Looks Like in This Role
· Claims are documented accurately and resolved efficiently
· Customers are consistently informed and satisfied with communication
· Compliance tasks are completed on time with no backlog
· Issues are identified early and escalated appropriately
· Nothing "falls through the cracks"
Why Join Kaiser Transport
· Fast-paced, operationally focused environment
· Direct impact on company performance and risk management
· Opportunity to grow within Safety, Compliance, and Operations
· Team-oriented culture with strong accountability
Equal Opportunity Employer
Kaiser Transport is an Equal Opportunity Employer and is committed to maintaining a workplace that is fair, respectful, and free from discrimination, harassment, and retaliation.
Safety & Compliance Claims Supervisor
Kaiser Transport, Inc. Location: Janesville, WI Terminal (On-Site) Job Type: Full-Time | Salary (Exempt)