Key Responsibilities
Property Operations & Oversight
Support and help lead daily operations across both SRO properties
Partner closely with the Roving Community Manager on operational execution and priorities
Monitor property performance, including occupancy, delinquency, and expenses
Ensure property standards, safety protocols, and compliance requirements are consistently met
Financial & Administrative Management
Track and report on key property metrics (occupancy, collections, delinquency, turn times)
Assist with rent collections, notices, and delinquency follow-up
Maintain accurate records, reports, and compliance documentation
Support budgeting efforts and identify opportunities to control costs
Maintenance Coordination & Oversight
Oversee and hold the maintenance team accountable for timely and quality service completion
Coordinate work orders, unit turns, and preventative maintenance schedules
Conduct regular inspections to ensure property condition standards are met
Partner with vendors and ensure service quality and cost efficiency
Leasing & Resident Experience
Support the Leasing Manager with leasing activities, including tours, applications, and move-ins
Step in as needed to maintain leasing velocity and occupancy goals
Address resident concerns directly, professionally, and with urgency
Maintain a structured and consistent approach to resident interactions
Team Support & Leadership
Act as a key support and escalation point for onsite staff
Help enforce policies, procedures, and performance expectations
Support training, onboarding, and day-to-day team coordination
Foster a structured, accountable, and performance-driven environment
Qualifications
5+ years of property management experience, with at least 2+ years in a leadership role
Strong experience in operations, financials, and team oversight
Comfortable working in SRO and high-demand urban environments with diverse populations
Proven ability to hold teams accountable and drive results
Highly organized, detail-oriented, and numbers-driven
Strong communication skills with the ability to be direct, firm, and professional
Experience with property management systems (Yardi, RealPage, Entrata preferred)
Ability to flex between multiple properties and priorities
Working Conditions
Primary Location: Peachtree Apartments with regular coverage at Trolley Court Inn
Schedule: Full-time, 8-hour shifts; flexibility required based on property needs
Physical Requirements: Walking properties, conducting inspections, occasional lifting up to 15 lbs
Travel: Regular local travel between sister properties required
What Success Looks Like
Strong control over occupancy, collections, and operations
Maintenance team is responsive, accountable, and organized
Leasing momentum is consistent and supported when needed
Property runs with structure, consistency, and clear expectations
Leadership team has a reliable right-hand partner they can depend on