Analysis Skills, Calendar Management, Compensation and Benefits, Computer Skills, Consumer Branding, Customer Relations, Customer Satisfaction, Dental Insurance, Forecasting, Improvement Metrics, Maintenance Services, Pattern Analysis, Petroleum, Safety/Work Safety, Schedule Development, Time Management, Transportation Routing, Truck Driver, Vision Plan
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Position Summary:
Reporting to the Delivery Center Manager, the Routing Specialist plans, schedules, and coordinates the timely, safe and efficient daily delivery of petroleum products. Utilizing a computerized dispatching system, maps and builds daily delivery routes to assure a high level of customer satisfaction, and an efficient, profitable operation. This is done in support of the Dead River Company Brand Promise, Customer Guarantees and Pledges and Co-worker Guarantees and Pledges.
Essential Functions:
- Forecasts daily and weekly demand based on weather, degree day accumulation, and direction on degree day pull.
- Builds efficient routes by mapping and sequencing deliveries. Reviews customer account information to ensure it is correct.
- Assigns drivers and trucks (determine the number of trucks required based on forecast volume). Provides manifest(s) to satellite offices.
- Analyses burning pattern changes for accounts and switches delivery schedule based on seasonality.
- Reviews delivery dispatch logs (auto to will-call, adding appliance, terminating, etc.) and updates accounts for forecasting accuracy.
- Reviews K-Factor exception reporting, run-out warning report, and next day deliveries and takes appropriate action.
- Addresses after-hours service requests.
- Prepares initial ticket assignment for the next day.
- Communicates with Dispatcher regarding:
- Daily and weekly forecast plan
- Assessment of delivery defects (run-outs, near misses, small drops, zero fills)
- Reviews and seeks to improve key metrics (throughput, delivery defects, safety)
- Helps attain annual market performance goals.
Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
- Health Insurance – Premiums as low as $6.41 for full time employees!
- Dental insurance and Vision Insurance
- Company Provided Life insurance, Short-term and Long-Term disability
- 401(k) plan with company match
- Paid time off and 10 paid holidays
- Tuition Reimbursement for employees and Scholarships and grant for employee’s children
- Discounts on our products and services
- Work uniform and, boot and prescriptions safety glasses allowance
- Paid Training at our State-of-the-art institute
- Opportunity for growth!
Other Attributes Required:
- Planning and scheduling skills
- Analytical skills
- Technology/computer skills
- A commitment to exceptional customer relations
- Ability to meet deadlines
- Ability to remain focused on detailed work in the midst of a busy, sometimes noisy, office environment
Education:
A high school diploma or equivalent is required.
Experience:
Two years of experience in a dispatch environment with computerized dispatch technology is preferred.
Equipment/Software Used:
Computer keyboard, mouse, RAVEN computerized delivery/dispatch system, ADDS E3 system, telephone