Hiring Company: Delicatessen Services Co., LLC
Overview: The Route Driver/Merchandiser Specialist plays a key role in developing new customer relationships while maintaining service levels with the existing customer base and is responsible for customer deliveries, warehouse operations, and in-store activities for our retail and food service customers. We are looking for individuals with a passion for providing excellent customer service and who excel working both independently and as a member of a team. This role requires a flexible schedule with occasional weekend work.
Job Description:
Essential Functions • Itemized check-in of delivered goods with a customer representative • Complete bi-weekly customer inventory • Create bi-weekly orders based on established inventory levels • Pull credits, create out-of-date memos, and issue customer credits • Complete merchandising resets and recommend opportunities for cross-merchandising • Complete 1-on-1 training with customer employees, including exceptional customer service, product knowledge, product pairings, slicing technique, etc. • Complete assigned Go-Spot-Check missions • Delivery of perishable goods to customers • Monitor truck maintenance schedule and coordinate necessary maintenance • Continuously cultivate relationships with customers by actively engaging with deli management and personnel to understand their customer base, evolving product or training needs, and specific opportunities/challenges • Complete additional activities or special projects as assigned
Minimum Requirements
Job Requirements • High school diploma or equivalent, including basic math and reasoning • Ability to speak and read English • 1+ years of experience as a Brand Associate or three years of experience in customer service, sales, warehouse, or similar role • Successful mastery of Brand Associate essential functions and requirements • Valid driver's license and clean driving record • Basic computer skills
Physical Requirements
Ability to stand for a minimum of 4 hours Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl Ability to lift or carry objects weighing up to 50 lbs; push or pull objects up to 600 lbs
Working Conditions
Ability to work in a refrigerated/freezer environment
Training and Certification Requirements (Provided)
Product knowledge and customer service Company History
ServSafe certification Deli Operations
Slicer use, maintenance, and cleaning Deli scale operation and sanitation Proper slicing technique, product wrapping, and handling DOT compliance and Safe Driver training
Location: Charlotte, NC, Concord, NC, Harrisburg, NC, Indian Trail, NC, Matthews, NC, Mint Hill, NC, Waxhaw, NC, Weddington, NC
Time Type: Full time
Department: Cardinal Deli Provisions