The opportunity Delaware North Parks and Resorts is seeking a Rooms Manager to join our team at The Westin Buffalo in Buffalo, New York. In this role, you will co-lead and support both the Front Desk and Housekeeping teams to ensure an exceptional guest experience from arrival to departure.
As the Rooms Manager, you will oversee daily operations in a fast-paced environment, ensuring all guest rooms are cleaned, inspected, and ready for arrivals. You will manage and guide front desk operations, including welcoming guests, handling check-in and check-out processes, and resolving guest inquiries with professionalism and warmth. Strong organization, a personable demeanor, and the ability to multitask are essential.
If youre seeking a dynamic role with opportunities for growth and leadership, apply today and become part of our dedicated hospitality team.
Pay Minimum - Anticipated Maximum Base Salary: $62,354 - $62,354 per year
In addition to base salary, we offer an annual bonus plan based on company and individual performance or a role-based uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting that we would be willing to pay for this position. Only in special circumstances where a candidate has education, training, or experience that far exceeds the requirements for the position would we consider paying higher than the stated range.
Information on our comprehensive benefits package can be found at http://careers.delawarenorth.com/benefits.
What we offer At Delaware North, we care about our team members personal and professional journeys. These are just some of the benefits we offer:
• Medical, dental, and vision insurance • 401k with up to 4 company match • Annual performance bonus based on level as well as individual company and location performance • Paid vacation days and holidays • Paid parental bonding leave • Tuition and/or professional certification reimbursement • Generous friends-and-family discounts at many of our hotels and resorts
What will you do As a Rooms Manager, you will:
• Co-lead and manage a team of Housekeepers and Front Desk Associates, including hiring, training, scheduling, and performance management and evaluation • Maintain an inventory of supplies, order, and distribute supplies and equipment • Ensure that all reports, orders, and projects are completed daily & weekly as per deadline • Monitor and control expenses and payroll while ensuring proper staffing are in place • Conduct housekeeping inspections and take corrective action as needed • Drive a company vehicle as needed • All other tasks that are assigned as per role responsibilities
More about you • Bachelors Degree in hospitality or similar is strongly preferred but not mandatory • Minimum three years of hotel operations experience, including front desk and housekeeping, required • Working knowledge of various cleaning utensils, dryers, washers, tools, fixtures, and cleaning solvents • Ability to work varied shifts, including nights, weekends, and some holidays, is required • Must have a valid drivers license • Proficient computer skills, including Word, Outlook, & Excel • Physical requirements: Frequent standing, walking, climbing of stairs, bending, stooping, reaching, and carrying; use of hands to operate cleaning equipment and complete scrubbing/washing duties; Occasionally required to lift and/or move up to 50 pounds; Visual acuity is sufficient to inspect the cleanliness of rooms and surfaces
Shift details • Days • Evenings • Holidays • Weekends
Who we are Delaware North operates the Westin Buffalo, situated within the companys global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jakes Café. Delaware North operates this top-rated AAA Four Diamond hotel dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts worldwide.
Our business is all about people - and that includes you. At Delaware North, youre not just part of a team - youre part of a global legacy, a family-owned company with 100 years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you cant love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether youre interested in restaurants, hotels, sports, gaming operations, or retail, part-time or full-time, were invested in helping you achieve your career goals. Together, were shaping the future of hospitality - come grow with us.
Delaware North, along with its subsidiaries, is an equal opportunity employer showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.
Delaware North is one of the largest and most admired, privately-held hospitality companies in the world. Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries. Its portfolio includes high-profile venues ranging from sports stadiums, entertainment complexes, national parks, restaurants, airports, and some of the top regional casinos in the country. The company also owns a selection of award-winning destination resorts, as well as a series of premium restaurants and catering services that are leaders in the industry. Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates serving half a billion guests in the United States, Canada, the United Kingdom, Australia, New Zealand, and Asia.