Coaching, Communication Skills, Driver's License, Fitness, Health Plan, Hospitality and Tourism, Housekeeping/Cleaning, Identify Issues, Leadership, Organizational Skills, PBX (Private Branch eXchange), People Management, Performance Management, Presentation/Verbal Skills, Problem Solving Skills, Service Delivery, Team Player, Training Program, Writing Skills
Overview
For over 40 years, Canyon Ranch has been a trailblazer in integrative wellness and hospitality. With iconic properties in Tucson and Lenox, and a new destination opening in Austin in 2026, we create life-changing experiences for guests through world-class service, innovative wellness programming, and extraordinary hospitality.
Canyon Ranch is a world-renowned wellness resort offering transformative experiences in health, fitness, and self-discovery. Join a passionate team dedicated to helping guests live healthier, more purposeful lives-mind, body, and spirit-in beautiful, nature-rich settings.
Responsibilities
WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:
- Provide daily supervision and guidance to Front Office, Housekeeping, and Bell Services colleagues, ensuring efficient, friendly, and professional guest service.
- Oversee reception, registration, and account settlement processes to maintain smooth operations and exceptional guest experiences.
- Troubleshoot and resolve guest concerns or complaints promptly, using sound judgment and service‑focused problem solving.
- Support the Front Office leadership team in developing and implementing comprehensive training programs across key disciplines, including Registration, Guest Services, PBX, and Night Audit.
- Contribute to performance management efforts by participating in colleague evaluations, coaching, counseling, and ongoing development initiatives.
- Promote teamwork, communication, and service excellence throughout all Front Office functions.
Qualifications
WHAT YOU'LL NEED TO BE SUCCESSFUL:
- Hold a high school diploma or equivalent, demonstrating the foundational qualifications required for the role.
- Bring at least one year of supervisory experience in a related field, with proven ability to lead and support frontline team members.
- Demonstrate excellent verbal and written communication skills, along with a strong aptitude for delivering outstanding guest service.
- Exhibit strong organizational abilities and the capacity to perform well under pressure while working effectively with a wide variety of people.
- Utilize sound independent decision‑making skills to manage guest situations, operational needs, and team support confidently.
- Maintain a valid state driver's license.
WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:
- Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
- Generous health plan including Health, Dental and Vision after 30 days of employment.
- 25 Days of personal and holiday time off (vacation, sick and holidays)
- Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
- Employer-paid life insurance and Employee Assistance Program
- Paid Maternity leave
- A supportive, collaborative work environment with opportunities for professional growth.