Division: Eskenazi Health Sub-Division: Hospital Req ID: 23710 Schedule: PRN/Per Diem Shift: Any
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus, including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status: Non-Exempt
Job Role Summary:
The Room Service Coordinator PRN is responsible for maintaining electronic diet orders, supplements, tube feeds, and nourishments per physician's orders, as well as communicating patient needs with other medical practitioners. This position is responsible for essential tasks associated with patient meal service by assisting patients and guests with meal selections via centralized call center and/or at bedside.
Essential Functions and Responsibilities:
• Embodies excellent customer service skills, assisting with meal tray assembly, delivery, and sanitation, and serving as a resource to other service personnel throughout the hospital system; works in a team-based environment and communicates daily with patients, visitors, guests, and other personnel within the department and on hospital floors to maintain optimal patient feeding. • Offers appropriate menu selections to patients and guests in accordance with physician-prescribed diet restrictions; obtains patient meal orders via electronic menu management system in conjunction with phone system, and routes tickets to kitchen for tray assembly; follows established call center and bedside scripting in order to obtain room service meal orders. • Advises patients on allowable food items based on prescriptive diet order; applies necessary changes to patient meal orders to meet established meal goals. • Follows hospital and departmental procedures related to patient identification and standards of care in order to maintain patient safety; washes hands upon entry and exit of patient rooms, dons' appropriate personal protective equipment (PPE), etc. • Prepares and verifies enteral formulas, nutritional supplements, and snacks for prescribed patients; utilizes active patient identification per hospital standard of patient name and date of birth.
Job Requirements:
• Associate degree; OR two years of experience in customer service or food and nutrition services in a comparable position • Must complete training and competencies as Room Service Associate as a prerequisite for job placement • Ability to read, write and understand English required; ability to read, write and understand Spanish preferred
Knowledge, Skills & Abilities:
• Knowledge of computer functions and ability to work with Microsoft Office and related hospital electronic menu management and health record systems • Ability to effectively use electronic menu management system and electronic health record (EHR) programs as related to essential job functions • General knowledge of safe food storage, preparation, and handling • Knowledge of therapeutic diet restrictions including mechanical consistencies • Strong customer service skills, including courteous telephone skills and ability to communicate effectively in a professional manner with food service personnel, hospital staff, guests and patients • Demonstrates proper use of equipment as related to essential job assignments • Ability to follow infection control policies and procedures • Ability to follow all Food and Nutrition Services policies and procedures
Accreditation and Recognition:
Eskenazi Health is accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute. Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the only verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.