Job Purpose
Room service cashiers are the contact persons between the guest and the kitchen. They will support by effectively describing the menu items and making recommendations to enhance the guests dining experience. The cashier will ensure all of the information obtained in addition to the guests order is provided to the kitchen in detail to ensure the guests satisfaction.
Essential Job Functions and Responsibilities
Safety and Environmental Performance
• Lead the safety effort by personal example
• Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses
• Adhere to SOPs and other work procedures as required to assure guest satisfaction and consistencies to our customers
• Immediately report all injuries to the supervisor or manager on duty and to the security manager on duty
Work Requirements
• Provide excellent guest service by answering the telephone, recording food orders and processing all types of payments.
• Responsible for promoting, upselling and suggesting menu items to hotel guests.
• Communicate guest’s requests and preferences to the kitchen or bar to fulfill.
• Other duties as assigned.
Qualifications
• High School Diploma or GED required.
• Must have exceptional customer service experience, professional demeanor and appearance.
• Previous restaurant/cashiering experience is a plus.
• Ability to stand and walk for the duration of the shift
• Basic math skills to process payments
• Excellent customer service skills
• Good communication and solid English language skills
• Professional telephone etiquette
• Talent for multitasking
Working Conditions
• Will be standing and/or sitting while continuously working at a desk/computer.
Physical Requirements
• Remain in stationary position for 8 hours throughout work shift
• Satisfactorily communicate with guests, management and co-workers to their understanding
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Competent at working independently on recurring projects.
The Galt House Hotel offers a comprehensive benefits package which includes medical, dental, 401k.
The Galt House Hotel is a Drug Free Workplace, creating a culture of care where diversity is welcomed.
Benefits:
Work Location: In person