Room Attendant

What''s in it for you…

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Every Detail. Every Time...stand out performance for a luxury guest experience.

Room Attendants are the behind-the-scenes stars of the guest experience, setting the stage for every stay. Like a perfectly produced show, each guest room and public space is thoughtfully prepared to create a welcoming, relaxing environment that feels like a home away from home.

With a refined eye for detail and a passion for presentation, Room Attendants transform spaces into elegant, beautifully styled retreats-ensuring every element is flawlessly prepared for each guest's arrival or return. From crisp linens to immaculate finishes, every touchpoint reflects a commitment to luxury and excellence.

The primary role of a Room Attendant is to deliver a standout performance in guest service-consistently meeting and exceeding expectations. This includes promptly responding to guest requests, handling challenges with grace and professionalism, and working collaboratively with the team to ensure each guest enjoys an exceptional experience.

What you''ll be doing...

• Clean and style hotel rooms and public areas efficiently, to brand expectations, and with great attention to detail.
• Refresh and replenish guest rooms with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.
• Take proactive approach to prevent guest challenges by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Take ownership to resolve guest challenges, working collaboratively with the hotel's Guest Services team and hotel leadership.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by hotel leadership.

Requirements...

• Effective verbal and written communication skills
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.