Coaching, Communication Skills, Computer Skills, Customer Service Operations, Customer Support/Service, Data Entry, Documentation, English Language, Establish Priorities, Logistics, Maintenance Services, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Operational Support, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Sales, Schedule Development, Service Delivery, Spanish Language, Systems Maintenance, Time Management, Typing, Writing Skills
LOCATION
Brooklyn, NY
POSTED
16 days ago
Waste Connections is seeking a Roll Off Dispatcher to join our team in Brooklyn, NY. This role is essential to keeping our operations running smoothly by coordinating drivers, resolving service issues, and supporting our customer service and operations teams. If you thrive in a fast‑paced environment and excel at multitasking under pressure, we want to hear from you.
Hourly Rate : $24-$28/hr. (depending on relevant experience)
Schedule : Monday-Friday 8am - 5pm
Position Summary
The Dispatcher is responsible for managing incoming requests, dispatching drivers based on priority, and ensuring timely and accurate service delivery. This position requires strong communication skills, excellent computer proficiency, and the ability to remain calm and organized in a high‑volume environment.
Key Responsibilities
Manage daily schedules, including deliveries, pickups, and container exchanges
Assign drivers and adjust schedules throughout the day based on workload and service needs
Optimize routing and equipment utilization to support efficient operations
Monitor job progress and ensure timely completion of all scheduled work
Communicate with drivers, sales, and customer service to coordinate updates and resolve issues
Prioritize urgent or high‑value accounts and manage delays or service disruptions
Reallocate work and coordinate reschedules to maintain service levels
Ensure accurate job documentation, order entry, and system updates
Review and schedule all incoming service requests received via email
Escalate service or capacity issues and provide timely updates to internal teams and customers
Job Requirements
High school diploma or equivalent required
Minimum 2 years of dispatcher experience in transportation or logistics preferred
Experience with live dispatch operations and coordinating drivers
Experience creating and managing driver schedules
Familiarity with telematics/driver coaching tools such as 3rd Eye, Lytx, and DriveCam
Strong typing and data entry skills
Proficiency in MS Office Suite (Excel, Word, Outlook)
Excellent verbal and written communication skills
Bilingual (English/Spanish) required
Waste industry experience strongly preferred
What We Offer
Competitive pay
Medical, dental, and vision benefits
Long-term disability and life insurance
401(k) with company match
Year-round stability in a recession‑resistant industry
Unlimited opportunities to "Connect with Your Future"
WHY YOU NEED TO JOIN US
CULTURE: It's a great place to work! We operate in an environment where empowered, self‑directed All Stars know the importance of their work.
INTEGRITY: Our definition is "saying what you will do and then doing it!" We keep our promises to our customers and our employees.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.