Robotaxi Operations Manager

Tesla continues to scale at breakneck speed aligned with our mission to accelerate the world's transition to sustainable energy. At Tesla, our Operations Managers are the front-line leaders of our Service, Delivery, Collision, and other operations. They manage day-to-day operations and proactively develop team members to reach their full potential. Our Operations Managers consistently deliver excellent results across all aspects of the business: customer satisfaction, people leadership, operations, and financials.

To facilitate the growth of our Robotaxi program, the North America Service Operations team is seeking a dynamic problem solver with exceptional ability to challenge us to think differently. The right person is hungry to dive into critical challenges, breaking down silos and partnering closely with cross-functional teams across Tesla to drive the business forward, while building an all-star team to maintain our Robotaxi fleet.

• Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
• Monitor service trends and develop standards and processes to maintain the uptime of the Robotaxi fleet
• Understand and improve all aspects Robotaxi Service performance, championing safety, efficiency, quality, and technical acumen in Service operations
• Lead daily operations, from Service to cleaning to managing our Lost and Found process
• Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
• Act in the best interest of Tesla, advocate for customers and team success, and demonstrate a passion for Tesla s mission, people, and customers
• Coordinate across the market and other teams at Tesla to remove blockers to the growth of the Robotaxi program
• Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong problem-solving skills
• Experience leading teams and managing a diverse group of roles and responsibilities
• Analytical mindset and courage to question the status quo - ability to ask structured questions and quantify impact if you recognize an opportunity to improve
• Low ego and hunger to learn, able to connect with anyone and roll up your sleeves to do whatever is needed to help the team
• Relentless drive for excellence that stands out among peers, regardless of background
• Experience running complex processes using Lean or other techniques
• Ability to influence and build relationships without authority, from front-line technicians to executive leadership