ARM (Advanced RISC Machine), Analysis Skills, Communication Skills, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Documentation Review, Identify Issues, Legal Documents, Maintain Compliance, Multitasking, Operational Support, Operations, Organizational Skills, Problem Solving Skills, Proofreading, Regulations, Regulatory Compliance, Research Skills, Resolve Customer Issues, Staff Training, State Tax, Tax Accounting, Training/Teaching, Writing Skills
State of IdahoTax Commission Career Opportunity
Applications will be accepted through 11:59 PM MST on the posting end date.
The position is in the Boise Office in the Chinden Campus, 11321 West Chinden Blvd, Building 2.
Summary:
The Idaho State Tax Commission is seeking a Technical Records Specialist 2 for the Account Registration Maintenance (ARM) work unit. This position is responsible for learning and performing a variety of account maintenance functions, supporting daily operations, and contributing to the accuracy and efficiency of taxpayer account processing.
Duties include, but are not limited to, processing account and address updates, assisting taxpayers with account maintenance questions, researching and resolving account-related issues, maintaining documentation and procedures, and supporting workload priorities as needed. The position will also participate in cross-training opportunities with other work units to develop a broad understanding of divisional processes.
The ideal candidate will possess strong organizational skills, attention to detail, effective communication abilities, and the capacity to manage multiple priorities while providing excellent customer service.
Responsibilities:
- Resolve problems associated with staff assignments
- Review work to ensure compliance with laws, regulations and policies
- Answer questions requiring subject matter expertise
- Review documents to determine appropriate actions, ensure accuracy of computations and compliance with policies and procedures
- Research, analyze, and resolve complex problems in processing documents
- Correct or reject incomplete or erroneously submitted documents
- Contact taxpayers or their representatives to explain changes, actions, and errors, or resolve problems and gain compliance
- Conduct fact-finding interviews to obtain or verify information
- Approve changes and make modifications, adjustments or recalculations Interpret, apply, and provide information on laws, rules, requirements, and procedures
- Review and analyze legal documents for discrepancies
- Compose letters to address and resolve issues
- Conduct one-on-one conversations with taxpayers and/or representatives to resolve complex discrepancies
- Provide training to staff
- Collaborate with others including attorneys or tax professionals
Minimum Qualifications:
Typically met by at least one year in each of the following areas.
- Experience monitoring record systems to identify and correct errors
- Experience interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs
- Experience analyzing information and researching a variety of sources to identify and resolve problems or issues
- Experience dealing with individuals from varying cultural and socio-economic backgrounds
- Experience in stressful situations entering and retrieving data using a computerized record system composing and proofreading business correspondence
Why Join Us?
- OUR VISION: Great people. Helping you. Serving Idaho.
- OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
- OUR VALUES: Fairness, Accountability, Integrity, Respect.
What Do Our Employees Say About Us?
- "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
- "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
- "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."
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What's In It for You?
- Affordable benefits including medical, vision, and dental insurance
- PERSI defined benefit retirement plan
- Paid sick and vacation leaves start accruing your first day
- 11 paid holidays per year
- Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
- Permanent, full-time classified employment status after successful completion of an entrance probation
- Working in an office environment with other talented and highly motivated individuals
- Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise
- The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. (If you have a contact for applicant accommodations at your agency, please replace the contact information).
Preference may be given to veterans who qualify under state and federal laws and regulations.