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RO Shift Supervisor

Iconma

Foster, CA

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JOB DETAILS
SKILLS
Administrative Skills, Audiovisual, Automotive Automation, Best Practices, Coaching, Communication Skills, Cross-Functional, Customer Relations, Customer Support/Service, Emergency Services, Health Plan, Leadership, Manufacturing, Mentoring, Operational Improvement, Operational Strategy, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Writing Skills
LOCATION
Foster, CA
POSTED
8 days ago
Our Client, an AV Manufacturing company, is looking for a RO Shift Supervisor for their Foster City, CA location.
 
Responsibilities:
  • Uphold a safety-centric, inclusive and open-communication culture.
  • Complete all assigned administrative tasks
  • Support operators in day-to-day operations during live calls with riders or during asynchronous support.
  • Support testing missions.
  • Share best practices in real time with operators.
  • Escalate service issues and operational areas of improvement to client Leadership
  • Become a subject matter expert on all of client proprietary software related to RiderOps.
  • Motivate and mentor peers to execute and deliver to client high standards.
  • Act as a “player/coach” by regularly supporting day to day operations as a Rider Operator
  • Act as first point of contact to support escalations that may come from, but not limited to Emergency Services, customer complaints, and service reports.
 
Requirements:
  • 2 years of Customer Service Experience as a leader or similar experience.
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality
  • Proven ability to problem solve and improve operational efficiency
  • Proactive mindset and resourcefulness
  • Strong written and verbal communication skills to coordinate with customers, team members, and management to explain technical issues
  • Able to manage ambiguity and remain customer focused to ensure our riders and teams are supported in a timely manner
  • 12 months of experience with client as an employee or contractor in a Rider Operations role.
  • 2+ years autonomous vehicle industry or operations experience.
  • Experience as an Instructor or Lead within an operations team, or equivalent management or leadership experience.
  • Experience in leading or managing a highly cross functional team
 
Why Should You Apply?
  • Health Benefits
  • Referral Program
  • Excellent growth and advancement opportunities
 
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive considerationfor employment without regard to any status protected by applicable law.

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/