RO Administrative Support Manager 16624

State of IdahoTax Commission Career Opportunity

Applications will be accepted through 11:59 PM MST on the posting end date.

The position is in the Boise Office in the Chinden Campus, 11321 West Chinden Blvd, Building 2.

Summary:

The Idaho State Tax Commission's Revenue Operation division is seeking two Administrative Support Managers to oversee operations within the Initial Data Operations bureau and the Registration and Processing bureau. These leadership positions are responsible for managing working supervisors and their respective units, ensuring daily operations are conducted efficiently, consistently, and in accordance with agency standards and statutory requirements. Administrative Support Managers provide guidance and direction to supervisors, support decision-making, monitor workload and performance, and help drive continuous improvement across their teams.

Successful candidates will demonstrate strong leadership, staff development, and critical thinking skills, along with the ability to communicate effectively, exercise sound judgment, and manage competing priorities. The ideal candidate is adaptable and committed to developing employees, building collaborative relationships, and supporting the agency's mission through effective oversight and team leadership.

Job Responsibilities:

Duties include, but are not limited to, recruiting, hiring, supervising, and developing staff; supporting employee training and professional growth; providing reports to executive leadership team; managing personnel matters; and fostering a positive and productive work environment. These positions work closely with internal and external stakeholders, including vendors, to support operational needs, maintain effective partnerships, and ensure quality service. Administrative Support Managers also assist with policy and procedure implementation, operational planning, and resolving complex or escalated issues.

Detailed responsibilities:

• Minimum Qualifications:

Experience: (Typically met by at least six months in each of these areas or related training)

• supervising staff;
• analyzing operational, management, or administrative problems to identify alternatives and implement solutions;
• allocating resources in a department or business environment;
• interpreting and applying laws, regulations and policies affecting department or business operations; preparing and making presentations to groups.

Good knowledge of (typically met by more than six months in this area or related training of at least 2 days)

• management practices.

Why Join Us?

• OUR VISION: Great people. Helping you. Serving Idaho.
• OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administration.
• OUR VALUES: Fairness, Accountability, Integrity, Respect.

What Do Our Employees Say About Us?

• "I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility."
• "We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life."
• "My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends."

Follow us on LinkedIn or Facebook to learn more about us! Questions? Contact us at hr@tax.idaho.gov or 208-334-0478.

What's In It for You?

• Affordable benefits including medical, vision, and dental insurance
• PERSI defined benefit retirement plan
• Paid sick and vacation leaves start accruing your first day
• 11 paid holidays per year
• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks
• Permanent, full-time classified employment status after successful completion of an entrance probation
• Working in an office environment with other talented and highly motivated individuals
• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise (ISTC Recruiter should remove this bullet point if the position is for a field office)
• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Benefits may not be applicable for temporary or seasonal positions.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov. (If you have a contact for applicant accommodations at your agency, please replace the contact information).

Preference may be given to veterans who qualify under state and federal laws and regulations.