Evenings, Weekend Only, Full-time & Part-time opportunities available (20hrs +)
Hiring for evenings and weekends (*weekends and holidays are required)
Incentives for Bilingual Spanish Telephone Triage RNs!
AccessNurse is the premier provider of medical call center solutions, including 24/7 telephone nurse triage, and answering services. In business since 1996, AccessNurse serves more than 20,000 clinicians and practices, along with healthcare systems, health plans and Federally Qualified Health Centers (FQHCs) across the country. AccessNurse is a TeamHealth Company.
The Telephone Triage Nurse role is a great alternative to bedside nursing working 12-hour shifts. This is an opportunity to work remote from home! Training and equipment are provided. Training classes are starting soon.
Overview
The Telephone Triage Nurse will take phone calls and help patients across the lifespan of the call and determine the best way to address their medical issues and concerns.
Essential Duties and Responsibilities
• Assesses patient's symptoms utilizing a physician-written algorithms • When appropriate, provide home care instructions using the approved, written guidelines as well as approved reference material provided • Utilize all resources and guidelines to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls when necessary to the appropriate medical facility, personnel or specialized community service • Completes all documentation in the appropriate software • Provides guidance recommending a variety of levels of care (e.g. home care, an office visit, emergency room) • Responds to patient's questions • Provides and documents health education to help patients manage their symptoms when indicated • Consults with physicians as needed
Qualifications / Experience
Current multi-state RN license with no restrictions; nurses currently holding a single-state RN license must obtain a multi-state license prior to being made a job offer
2+ years of nursing experience
Proficiency using computers and type a minimum of 25 wpm
Excellent listening and comprehension skills to determine key information by patient
Professional, courteous telephone voice
Ability to defuse conversations
Ability to handle confidential information; HIPAA compliance is mandatory
Flexibility with scheduling
Remote Workstation / HIPAA Requirements
Must have a high-speed internet connection
Workstation must be in a room where door can be locked
Desk should be large enough to hold 2 monitors, computer, accessories + hands-free headset
REMOTE: Training Class Dates
100% ATTENDANCE IS REQUIRED
4-week Remote Training over Zoom Video
Below are the class dates/times for our upcoming orientation, thank you!
Week 1: April 6th - April 10th M-F 9:00 am-5:00 pm EST
Week 2: April 13th - April 17th M-F 9:00 am-5:00 pm EST
Week 3: April 20th - April 24th M-F 2:00 pm-10:00 pm EST
Week 4: Shift days/times with a preceptor will be discussed with education manager
TeamHealth was founded in 1979 with a vision of developing the best teams of healthcare professionals. With the relentless pursuit to advance patient care through strong leadership, innovation and teamwork, we're proud to say that 33 years later we have made great strides towards our goals.
The impressive growth of TeamHealth should come as no surprise to hospitals and clinicians aware of our reputation for efficiency and commitment to excellence and collaboration.
Originally founded to provide emergency department administrative and staffing services, TeamHealth is one of the nation's largest providers of hospital-based clinical outsourcing in multiple departments, including Anesthesia, Hospital Medicine, in addition to Emergency Medicine. Although we are a national organization, our operating philosophy is essentially the same as when we started. TeamHealth is committed to a patient-centric model of healthcare delivery with hospitals, physician groups and TeamHealth working collaboratively to deliver compassionate, effective, efficient and safe patient care.