It's inspiring to work with a company where people truly BELIEVE in what they're doing! When you become part of the Chapters Health Team, you'll realize it's more than a job. It's a mission. We're committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success!
Role: The Clinical Team Leader (CTL) of Patient Access is responsible for the daily oversight of the intake process, clinical coordination, and support of staff providing hospice care to the patient/family unit as indicated in the plan of care.
Qualifications: • Current RN license in the state in which you work, current active single-state out-of-state nurse license, or current active multistate/compact nurse license. • Minimum of three (3) years' nursing experience, with one (1) year hospice experience. • Active BLS for healthcare professionals from the American Heart Association or Red Cross. • Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system. • Excellent critical decision making and problem-solving skills. • Ability to convey a high level of urgency. • Excellent written and verbal communication skills. • Ability to listen, coach, and train. • Ability to use equipment with visual and auditory mechanisms. • Flexible schedule to meet the needs of patients. • Ability to physically access any home (i.e., navigate stairs and narrow spaces, tolerate heat and lack of air conditioning) in any area the Company serves. • Ability to manage the emotional stress of working with and caring for terminally ill patients and their families. • Able to remain calm and troubleshoot/handle crisis situations. • Focus on service excellence. • Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation. • Working knowledge of the Medicare Conditions of Participation and the State Regulations for Hospice care. • Mobile Driver - Valid driver's license and automobile insurance per Company policy. • Ability to travel off-site to meet business needs.
Competencies: • Satisfactorily complete competency requirements for this position. • Responsibilities of all employees: • Represent the Company professionally at all times through care delivered and/or services provided to all clients. • Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. • Comply with Company policies, procedures and standard practices. • Observe the Companys health, safety and security practices. • Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. • Use resources in a fiscally responsible manner. • Promote the Company through participation in community and professional organizations. • Participate proactively in improving performance at the organizational, departmental and individual levels. • Improve own professional knowledge and skill level. • Advance electronic media skills. • Support Company research and educational activities. • Share expertise with co-workers both formally and informally. • Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.
Leadership Success Factors: • Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience. • Initiative. Originate action to achieve goals. • Management Identification. Identify with and accept the problems and responsibilities of management. • Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources. • Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results. • Leadership. Use appropriate interpersonal styles and methods in guiding others. • Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
Regulatory Compliance: Educate and monitor staff regarding their own and the organizations responsibilities for regulatory compliance.
Job Responsibilities: • Acts as a clinical resource for clinical and office staff (i.e., Care Access Coordinators, Care Access RNs, etc.). • Oversees intake staff to ensure accurate, efficient, and timely processing of referrals and responses to referral sources. • Assists scheduling staff with escalations from the Care Navigation Center in collaboration with the Care Access Supervisor and/or Director of Patient Access. • Maintains relationships with referral sources and internal customers to meet the needs for efficient processing of patient information. • Recommends alternate approaches to patient care in collaboration with the Admissions Managers and Director of Patient Access, while ensuring that policies and procedures are followed. • Collaborates with other departments (i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care) to ensure patient care needs are addressed. • Participates in complex patient care conferences (i.e., ventilator withdrawals, pediatric referrals), as needed. • Demonstrates respect and understanding for all clinical disciplines required for quality patient care and mentors staff in this process. • Communicates in a clear and accurate manner. • Provides constructive feedback and resolves conflict directly. • Assists others to improve communication skills. • Ensures timely attention to customer concerns and complaints. • Provides outstanding customer care to patient and families. • Communicates accurately and completely to physicians, staff members, patients, families, and supervisors; utilizes positive approaches when working with others. • Performs other duties as assigned.
Compensation: Pay Range: $73,915.89 - $110,874.35
This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy.
All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.