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RN Clinical Support Analyst II

Banner Health

Phoenix, AZ

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JOB DETAILS
SKILLS
Acceptance Testing, Analysis Skills, Best Practices, Business Operations, Clinical Assessment, Clinical Information Systems, Clinical Medicine, Clinical Practices/Protocols, Clinical Support, Clinical Training, Coaching, Communication Skills, Communication Systems, Computer Systems Design, Consulting, Cross-Functional, Customer Support/Service, Data Analysis, Data Management, Documentation, Drug Development, Electronic Medical Records, Establish Priorities, Finance, Health Informatics, Health Information Technology, Healthcare, Human Resources, Informatics, Information Technology & Information Systems, Interoperability, Interpersonal Skills, Leadership, Legal, Managed Care, Medical Record System, Nursing, Nursing Credentials, Nursing Informatics, On Site Support, Organizational Skills, Patient Care, Patient Confidentiality, Patient Safety, Problem Solving Skills, Process Improvement, Project Evaluation, Project/Program Coordination, Project/Program Management, Public/Media/Press/Analyst Relations, Quality Metrics, Registered Nurse (RN), Schedule Development, Software Administration, Staff Training, Standards of Care, System Integration (SI), System Operations, Team Player, Technical Leadership, Technical Support, Testing, Time Management, Trend Analysis, User Groups
LOCATION
Phoenix, AZ
POSTED
Today
Primary City/State:


Phoenix, Arizona


Department Name:


IT Clinical Care-Corp


Work Shift:


Day


Job Category:


Information Technology


You have a place in the health care industry. If you’re looking to leverage your abilities to make a real difference – and real change in the health care industry – you belong at Banner Health. Apply today.


Banner Health is currently seeking an RN Clinical Support Analyst II responsible for supporting the clinical applications needs of the Engagement & Support AZ Central team. This clinical applications support team member is responsible for providing informatics expertise and resources for assigned acute and ambulatory areas. They will be providing on-going clinical user support for various clinical and business operations teams. This position supports the organization’s vision and direction for computer systems, workflow design, data management, and related processes. The RN Clinical Support Analyst II will serve as a liaison between the clinical staff, clinical education team, Nursing/Medical Informatics, and the Clinical Applications IT team to communicate user needs and facilitate system optimization.


The typical schedule for this role is Monday - Friday 8am - 4:30pm. Occasional evening and/or night shifts required for project support. Prior experience in informatics is preferred. EHR experience, Oracle Cerner preferred.


Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.


POSITION SUMMARY


This position will serve as the subject matter expert for complex clinical workflows as they relate to systems and processes. They will apply nursing standards as they collaborate with IT teams and user groups to develop and deploy best practices. Incorporate critical thinking and knowledge of clinical decision making into the support of software and IT processes. Assist with the clinical consensus group development and implementation of current and future state workflows. Works closely with multidisciplinary teams to develop best practices based their broad understand across clinical venues and user groups. Collaborate to increase efficiencies and promote continuity of care through technology and workflow improvements.


CORE FUNCTIONS

1. Applies nursing standards to perform outcome coordinator functions. Promotes holistic understanding of the application of technology to improve clinical workflows and patient care. Provides clinical knowledge to perform high visibility rounding, user group support and coaching of end users. Performs user acceptance testing for system enhancements to ensure adoption and improvement of clinical care delivery. Participates in solution evaluation, tracks, monitors, and enhances usage, develops, and implements action plans. Provides visibility and support of clinical applications systems. May coordinate with other appropriate departments regarding downtime.


2. Performs Educator functions. Provides clinical application system training of end users as needed through the application of clinical expertise and technical skills. Contribute to the implementation of communication and education plans in conjunction with clinical educators and leadership for current staff to ensure changes to the electronic health record are implemented, based knowledge and patient care experience. Utilizes data analytics to support needs-based training. Identifies opportunities for educational opportunities across specialties or venues. Participates in system teams that work on process improvement in electronic health record and clinical application education activities.


3. Performs Consultant and Project Coordinator functions. Maintains on-going user communication and support to ensure user competency and obtain information on usage of the system and workflow concerns through established, regularly scheduled rounding. Collaborates with end-users to help define issues and enhancement opportunities within the electronic health record. Provides project support in conjunction with project leadership for the deployment and support of new and existing IT clinical applications. Possesses excellent critical thinking skills and ability to resolve complex electronic health record issues, analysis of background function, quality measures, and interoperability. Brings clinical expertise in conjunction with operational leaders and all levels of clinical staff to support new and existing IT clinical applications.


4. Performs Advocate functions to ensure technology solutions support patient care standards and outcomes. System and operational collaboration with users, service area leadership, and IT field services to resolve conflicts between workflow and the electronic health record. Proficient at evaluation of complex clinical workflows, how to use them to better support clinical care, and escalation of suggestions for process improvement. Supports staff in the use of existing technology in a manner which promotes maintenance of patient safety and confidentiality and supports facility-specific and system-wide processes. Possesses the ability to lead, influence, and independently manage and assess results of projects or workgroups. Supports all levels of staff and providers across venues and care delivery teams to promotes maintenance of patient safety and confidentiality.


5. Maintains up-to-date knowledge of trends and advances in the field of healthcare IT as well as new developments of electronic health record and associated technologies. Maintains up-to-date knowledge of clinical practices, regulatory standards, and organizational direction. Utilizes this knowledge in supporting users and process teams. Applies evidence-based research methodologies to maintain up-to-date knowledge of trends and advances in the field of healthcare IT. Demonstrates expertise and coordinates documentation and workflow changes in response to evidence-based information.


6. This position must interact with and support all levels of end users throughout the facility or specialty area, including technicians, nurses, therapists, and physicians.


Internal Customers: All levels of management and staff, medical staff, and other healthcare members for the purpose of integrating services, improving patient care, ensuring effective communication systems and facilitating decision making in clinical practice.


MINIMUM QUALIFICATIONS


Incumbents must possess knowledge and experience equivalent to completion of a bachelor’s degree in healthcare related field or related business discipline; and have an active RN license for a clinical position in a practicing state.


Must have three to five years experience working within a complex and diverse health care setting.


Must be proficient in the use of system office applications. Must possess a basic understanding of integrated clinical systems. Must have highly developed interpersonal and critical thinking skills with the ability to prioritize needs rapidly. This position requires the ability to convey messages and thoughts clearly to a diverse audience, using both verbal and written mediums. Requires the ability to promote change among large groups of workers. Requires the ability to coordinate information and activities, work under stress of deadlines and frequent interruptions, and to possess analytical problem-solving skills. Requires the maintenance of familiarity with clinical care processes and information technology.


PREFERRED QUALIFICATIONS


Bachelor’s Degree in Nursing; Certification in Nursing Informatics preferred.


Additional related education and/or experience preferred.


EEO Statement:


EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)


Our organization supports a drug-free work environment.


Privacy Policy:


Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)
EOE/Female/Minority/Disability/Veterans

Banner Health supports a drug-free work environment.

Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability

About the Company

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Banner Health