Overview:
The RN Clinical Coordinator will interface with the multidisciplinary health care team to ensure care coordination occurs for the general surgery / colorectal patient population across the care continuum by
(1) ensuring the delivery of needed care services and the removal of barriers to care,
(2) assisting patients in overcoming obstacles across the patient’s care continuum, and
(3) building therapeutic and trusting relationships with patients, families, and all caregivers.
This position provides clinical functions as required for this patient population, and participates in optimizing patient care management and providing a patient care experience that is safe, timely, efficient, cost-effective, equitable and patient-centered.
With the established guidelines set forth by the University of Florida Jacksonville Healthcare, Inc. and under the direction of the appropriate administrator or manager, ensures adherence to all policies, procedures, and regulatory requirements.
Responsibilities:
Essential Functions
• Promotes a patient- and family-centered care environment for ethical decision making. Advocates for patients to promote optimal care and outcomes. Promotes autonomous decision making by patients.
• Plans and implements age appropriate care based on assessment, diagnosis, standard of care, medical treatment plan, and progress toward desired outcome. Assesses individual physical, psychosocial and developmental needs of patients.
• Works with designated physicians and other healthcare professionals to develop and maintain clinical protocols/care pathways, to include coordinating their entry into the electronic medical record (EMR).
• Assumes responsibility and accountability for tracking lab, pathology, cytology and radiology procedures ordered to ensure results are received and viewed by the responsible provider.
• Maintains open communications with all health team members (both internal and external) on behalf of the patient, and their significant others as designated by the patient. Notifies providers to confirm patient exams ordered/required, obtains prior exams/films/results, and ensures tests, procedures and related consultations are scheduled and performed.
• Assesses educational barriers and needs of patients, families, caregivers, and provides education that best supports the understanding of the diagnosis and plan of care. Provides care education to healthcare team members.
•Works closely with physicians and allied health professionals in all areas (both internal and external) to coordinate, communicate and update, and facilitate all components of the patient’s multidisciplinary plan of care. Serves as the patient’s central point of contact.
• Triage calls for department of surgery patients (collects and assesses patient data to determine patient needs and to promote optimal patient care); documents calls in the electronic medical record. Calls in prescriptions to pharmacies as directed by appropriate members of the surgery team.
• Serves as a liaison between this program and other areas of service that interact with this program and patients. Reviews referrals to ensure the correct provider is assigned to the referral based on subspecialty
• Participates in the tracking of metrics and patient outcomes, in collaboration with administration
• All other duties as assigned
Temperament
Must be able to perform under stress when confronted with emergency, critical, or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility. Required to make independent judgments without supervision. Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions.
SKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCE
Skills, Knowledge, Abilities
Vision for Excellence
• A demonstrated understanding and appreciation for the perspective of academic and private physicians and extenders. Communication
• Ability to communicate effectively and courteously, both orally and in writing. Vision for Excellence
• A vision for excellence in medical care, teaching, and research. Data Analysis/Processing
• Knowledge of data processing and information systems related to the surgical oncology patient care setting including word processing, data spreadsheets and presentation programs. Communication
• Concisely communicate and relate to all levels of the organization, customers and outside agencies. Customer Service
• Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience. Operations Management
• Proficiency in planning, organizing and operationalizing oncology patient care services into collaborative action plans. Operations Management
• Ability to develop key issue consensus among all levels within the organization. Organization/Prioritization
• Ability to manage multiple priorities and meet deadlines.
Qualifications:
Experience Requirements:
3 years Nursing experience in a surgical specialty or comparable environment preferred
Education Requirements:
Associates Nursing - Required
Bachelors Nursing - Prefered
Travel - up to 10%
UFJPI IS AN EQUAL OPPORTUNITY EMPLOYER AND DRUG FREE WORKPLACE