Behavioral Health, Case Management, Certified Case Manager (CCM), Clinical Support, Community Support, Corporate Policies, Cross-Functional, Customer Support/Service, Health Plan, Maintain Compliance, Medications, Needs Assessment, Operational Support, Patient Assessment, Patient Care, Patient Education, Patient History, Pharmacy, Psychiatry and Mental Health, Quality of Care, Registered Nurse (RN), Regulatory Requirements, Team Player, Telephone Triage, Treatment Evaluation
Life at aptihealth
aptihealth is a fast-growing health tech company transforming behavioral healthcare. Our digital platform and affiliated medical group make it easier for people to access high-quality care when and where they need it. You'll join a mission-driven team that's curious, collaborative, and passionate about improving lives through technology and care innovation. Here, ideas turn into action and learning happens every day. We're proud to be named one of the world's top health tech companies of 2025, recognized for advancing digital behavioral healthcare. Together, we're building a better, more accessible future for mental health.
What We Offer
- The chance to make life better for millions of people
- Smart, supportive colleagues who care about what they do
- A place where new ideas quickly turn into real results
- A culture that values curiosity, collaboration, and inclusion
- A team built on trust, accountability, and continuous learning
Your Role
The Registered Nurse Case Manager is a key member of AptiHealth's Case Management and Medication Management programs, supporting both patients and providers across the care continuum. This role assesses patient needs, develops and implements care plans, coordinates care and medications, triages urgent patient concerns, and supports clinical operations in collaboration with the multidisciplinary care team. The RN Case Manager ensures high-quality, patient-centered care while maintaining compliance with company policies and regulatory requirements.
Responsibilities
- Complete case management assessments and develop care plans
- Collaborate with the care team to identify patient needs and coordinate care
- Document all patient interactions and care coordination activities
- Triage patient calls and electronic communications, escalating concerns as appropriate
- Support prescribers with prior authorizations, refills, pharmacy coordination, and scheduling based on clinical need
- Conduct medical reviews and gather additional patient history as needed
- Obtain and manage required patient consents and releases of information
- Educate and onboard patients into AptiHealth's Medication Management Program
- Assess patient response to treatment and medications
- Connect patients with community resources and support services to address social determinants of health
- Conduct proactive telephonic outreach to patients based on clinical needs