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Pittsburgh, PA 15212 320 E N Ave. Company: Allegheny Health Network
Job Description Date Posted: 12/20/2026 Location: Allegheny General Hospital Department: 5A Telemetry Observation Status: Full Time Shift: 80 hours every two weeks Union: No
THE UNIT Allegheny General Hospitals 5A Telemetry Observation Unit is a 38-bed specialized unit focused on providing rapid assessment, treatment, and monitoring for patients with acute medical conditions. The unit features private rooms and primarily serves patients presenting with chest pain, transient ischemic attacks (TIAs), and trauma. The unit operates as a Clinical Decision Unit (CDU) or Observation Unit, providing a bridge between the Emergency Department and inpatient care.
Allegheny General Hospital AGH is a Level I Shock Trauma Center 5 state-of-the-art ICUs State-of-the-art Cancer Center 550 Beds ALLEGHENY HEALTH NETWORK At AHN, employees trust working together and place patients at the center of all they do. This 9-hospital system, a part of Highmark Health, is transforming the future of healthcare by providing highly effective services to customers, patients, and communities. AHN has a commitment and dedication to being inclusive, valuing fresh perspectives, and offering the best growth and educational opportunities to employees.
GENERAL OVERVIEW This job manages, supervises, and coordinates the daily operations of a specific patient care department under the direction of the Nurse Manager, providing clinical and administrative leadership and expertise. Contributes to the strategic planning process and attainment of goals of the department, unit, the organization, and network.
ESSENTIAL RESPONSIBILITIES
LEADERSHIP Role model mission, vision, and values within their defined areas of responsibility. Demonstrates and role models professional behavior with all staff interactions. Serves as a change agent and role model for change to assist staff in accepting and embracing the necessary change. Conducts monthly unit conferences with minutes, which include discussions of both unit and organizational activities and goals when delegated. Completes annual performance appraisals on associates, which includes peer feedback, plan for professional development, and employee self-appraisal on delegated associates. Attends meetings at the direction of the Nurse Manager. Promotes unit-based shared governance to include ongoing support through consultation and assistance in eliminating barriers in partnership with the Nurse Manager. Promotes professional development plan and conducts quarterly check-ins with staff. Promotes and encourages nursing specialty certification in partnership with the Nurse Manager. Promotes employee engagement through leadership rounding.
QUALITY AND PATIENT SAFETY Identifies plans and implements activities in partnership with the Nurse Manager in specified clinical departments, which ensures patient care is delivered in accordance with professional standards for nursing practice and is evidenced-based, meets patient safety goals and standards, and regulatory guidelines. Monitors departmental performance in appropriate evidence-based practices, quality, and patient safety goals, meeting assigned goals. Develops an action plan for any goal not met, which includes a timeline. Participates in regulatory readiness. Assists the Nurse Manager in developing a yearly unit-based quality plan with unit-based clinical practice and performance improvement council-based on identified unit needs. Participates in operational excellence projects using performance improvement methodologies related to throughput and other quality improvement initiatives.
CUSTOMER SATISFACTION Works collaboratively with patients, families, peers, and other departments in the organization and network to meet established organizational goals for patient experience. Investigates and provides feedback for identified patient or departmental concerns. Rounds daily to assess and address patient and family needs. Collaborates with the Nurse Manager to develop a departmental plan to address any improvement needs. Assists the Nurse Manager in meeting or showing consistent progress toward meeting established patient experience goals and metrics.
FINANCE Ensures effective implementation of the financial plan in partnership with the Nurse Manager. Demonstrates fiscal stewardship through effective and efficient use of staff, facilities, equipment, and other resources while maintaining patient care standards. Maintains both FTE and Goods Services within established budget, completes variance reports according to established guidelines. Utilizes established tools to monitor monthly budget performance, conducting drill-downs to explain variances as needed. Completes daily productivity tracker. Collaborates with the Nurse Manager to address overtime use with individuals as needed, with documentation of discussion.
PROFESSIONAL GROWTH AND DEVELOPMENT Fosters the development of staff through coaching, mentoring, and creating an environment that encourages learning and the use of research. Assures appropriate orientation and onboarding education, credentialing, and professional development for personnel in collaboration with education development specialists. Encourages and facilitates staff membership on councils and committees. Encourages and facilitates attendance at nursing grand rounds and other educational programs according to educational needs assessment of the unit, department, or network. Fosters peer review participation with staff and participates in peer review with other Assistant Nurse Managers. Conducts quarterly check-ins with assigned staff to review developmental goals. Identifies one area for self-improvement annually and develops a plan to improve.
QUALIFICATIONS
Minimum:
Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability and Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures, as well as all data security guidelines established within the Companys Handbook of Privacy Policies and Practices and Information Security Policy.
Furthermore, it is every employees responsibility to comply with the companys Code of Business Conduct, which includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.
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