RMA Coordinator

Jobot

Sunnyvale, CA

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JOB DETAILS

SALARY

$40–$50 Per Hour

SKILLS

Artificial Intelligence (AI), Atlassian JIRA, Communication Skills, Computer Engineering, Continuous Improvement, Contract Management, Contract Manufacturing, Corporate Policies, Cross-Functional, Customer Relations, Customer Relationship Management (CRM) Systems, Data Quality, Detail Oriented, ERP (Enterprise Resource Planning), Electronics, Finance, Follow Through, Identify Issues, Lean Six Sigma, Legal, Life Insurance, Logistics, Logistics Processes, Maintain Compliance, Microsoft Excel, NetSuite CRM, Order Management, Organizational Skills, Pivot Tables, Presentation/Verbal Skills, Process Improvement, Quality Engineering, Record Keeping, Repair Orders, Reporting Skills, Return Merchandise Authorization (RMA), Returns Processing, Root Cause Analysis, Semiconductors, Shipping/Receiving, Supply Chain Operations, Team Player, Technical Support, Time Management, Trend Analysis, Vision Plan, Warehousing, Writing Skills

LOCATION

Sunnyvale, CA

POSTED

3 days ago

Competitive weekly pay and benefits!

This Jobot Consulting Job is hosted by: Jennifer Whitworth
Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.
Salary: $40 - $50 per hour

A bit about us:

A leading innovator in advanced computing technology, dedicated to pushing the boundaries of AI hardware and delivering solutions that transform industries worldwide.

Job Title: RMA Coordinator
Compensation: $40 – $50/hour
Location: Sunnyvale, CA (On-site, with occasional CM site visits)
Schedule: Monday through Friday, standard daytime hours
Type: Long-term contract with strong potential for permanent hire

Why join us?

Premier medical, dental, vision, and life insurance
401(k) plan
Inclusive, flexible work environment
Daily catered meals, healthy snacks, and family-friendly events (including CEO’s famous BBQ!)
Opportunity to work alongside cutting-edge AI hardware and engineering teams

Job Details

We are seeking a highly organized and detail-oriented RMA Coordinator to manage the end-to-end return merchandise authorization process for hardware products. This role is focused on operations coordination rather than hands-on technical work, and will serve as the primary liaison between customers, warehouse teams, and engineering to ensure timely and accurate resolution of returns.

You will play a key role in tracking returned units, coordinating repairs or replacements, maintaining accurate records in ERP systems, and helping identify trends and process improvements within the return lifecycle.

Key Responsibilities

Receive, review, and process RMA requests for defective, damaged, or incorrect shipments
Coordinate with contract manufacturers and internal teams to issue RMA numbers and return instructions
Track returned units from receipt through inspection, disposition, and closure
Partner with warehouse and receiving teams to verify incoming returns against authorization records
Work closely with Quality and Engineering to determine root cause and appropriate disposition (repair, replace, credit, or scrap)
Maintain accurate RMA data and case tracking within ERP and CRM systems (NetSuite preferred)
Generate replacement orders and repair work orders as needed
Review quotes and associated costs for accuracy and coordinate with finance on cost tracking
Communicate status updates and timelines to customers and internal stakeholders
Monitor aging RMAs and drive timely resolution of open cases
Produce reporting on return volume, trends, failure modes, and turnaround times
Identify recurring issues and support continuous improvement initiatives within the RMA process
Ensure compliance with warranty terms, company policies, and logistics requirements
Support engineering teams with coordination of returned or decommissioned systems as needed

Requirements

2+ years of experience in RMA coordination, order management, customer operations, or supply chain/logistics
Experience working with ERP or CRM systems (NetSuite strongly preferred)
Proficiency in Microsoft Excel, including pivot tables and data tracking
Strong written and verbal communication skills
High attention to detail with the ability to manage multiple cases simultaneously
Customer-focused mindset with strong follow-through and organizational skills
Ability to work cross-functionally with warehouse, engineering, quality, and operations teams

Preferred Qualifications

Experience in hardware, electronics, semiconductor, or technical product environments
Familiar with reverse logistics, warranty processes, or depot repair workflows
Exposure to shipping logistics, returns processing, or inventory coordination
Experience with Jira or similar tracking tools
Background in process improvement, Lean, or Six Sigma methodologies

Environment

On-site operations environment with regular collaboration across warehouse, engineering, and operations teams
Occasional coordination with contract manufacturers (CMs) and potential local site visits
Fast-paced, detail-driven role with a strong focus on accuracy and turnaround time

If this sounds like a great fit, please apply online or reach out directly to Jennifer at https://jobot.com/apply/rma-coordinator/1849657814?utm_source=Monster

Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

_{Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

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About the Company

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

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COMPANY SIZE

100 to 499 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

2018

WEBSITE

http://www.jobot.com