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Risk Analyst I

Kforce Inc.

Atlanta, GA

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JOB DETAILS
SALARY
$31.77–$31.77
SKILLS
Accounting, Analysis Skills, Billing, Call Centers, Chargebacks, Cross-Functional, Customer Escalations, Customer Support/Service, Customer/Client Research, Detail Oriented, Establish Priorities, Finance, Financial Analysis, Financial Fraud, Financial Regulations, Financial Risk Management, Financial Transactions, Financial Trend Analysis, Industry/Trade Analysis, Legal, Multitasking, Organizational Skills, Payment Processing, Performance Metrics, Process Improvement, Regulatory Compliance, Resolve Customer Issues, Risk, Risk Analysis, Risk Management, Service Level Agreement (SLA), Short Messaging Service (SMS), Standard Operating Procedures (SOP), Team Player, Telephone Skills
LOCATION
Atlanta, GA
POSTED
2 days ago
Kforce has a client in Atlanta, GA that is seeking a Risk Analyst I. Responsibilities:
  • Complete 20+ inbound calls daily, solving complex risk-based financial & fraud questions for our payment processing merchants
  • Review merchant cases to release funds held for fraud and financial concerns, collect balances owed, and assist with chargeback disputes
  • Provide world-class customer service through empathy during complex and escalated customer issues
  • Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
  • Analyze financial data to detect irregularities in areas such as billing trends, financial relationships, and regulatory compliance procedures
  • Understand standard operating procedures and operate within the established guidelines to mitigate risk
  • Document processes and procedures and maintain accurate and detailed records of all transactions
  • Represent the brand and provide top-notch service while balancing customer empathy with risk policies
  • Collaborate effectively with cross-functional teams to resolve customer-related issues
  • Identify areas of improvement and propose changes to optimize processes and technology
  • Stay up-to-date with industry trends and data knowledge to identify new fraud and risk pattern

Requirements:

  • Bachelor's degree in Finance, Risk Management, Accounting or related field a plus
  • 2+ years of relevant experience in risk management and/or financial or related call center work experience
  • Strong understanding of customer service and customer empathy
  • Proven ability to deescalate customers and effectively handle difficult situations
  • Strong work ethic and efficiency skills via inbound phone queues
  • Ability to prioritize tasks to meet SLAs and other performance metrics
  • Strong analytical and critical thinking skills with attention to detail
  • Strong organizational skills and the ability to manage multiple tasks
  • Strong work ethic with high integrity and ethics
  • Effective collaboration and teamwork skills
  • Willingness to learn and adapt to new technologies and processes.
  • Ability to navigate between multiple systems and tools while helping the merchants in the moment
  • Proficient with G-Suite and other relevant software

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/