$110,000–$125,000 Per Year
Administrative Skills, Business Support, Change Management, Communication Skills, Consulting, Customer Support/Service, DNS (Domain Name System), Data Cleaning, Documentation, Environmental Health, Environmental Monitoring, Fax Machines, Help Desk, IP (Internet Protocol), Identify Issues, Incident Management, Incident Response, Legal, Loan Funding, Maintenance Services, Microsoft Active Directory, Microsoft SQL Server, Microsoft Windows Operating System, Microsoft Windows Server, Microsoft Windows System Administration, Operational Support, Printers, Problem Solving Skills, Production Systems, Root Cause Analysis, Software Patches, Standard Operating Procedures (SOP), Student Loans, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Team Lead/Manager, Telephony, Testing, Transportation Routing
Must Have Technical/Functional Skills
o Windows Server and Windows OS administration
o Active Directory (users, groups, permissions)
- General understanding of networking concepts such as IP, DNS, and TCP/IP.
- RightFax EFM (Enterprise Fax Manger)
- RightFax Fax Printer client and driver
- RightFax shared account Delegate management, and routing methods and associated file types.
- Ability to read logs and follow troubleshooting procedures.
- Exposure to OpenText RightFax, XMedius, or other fax/document systems.
- Experience supporting MFPs, printers, or scanning workflows.
- Basic familiarity with SQL Server concepts or troubleshooting.
Roles & Responsibilities
Platform Operations & Support
- Monitor RightFax environments for system health, queue backlogs, transmission errors, and service availability.
- Perform basic RightFax administrative tasks, including:
o User and group management
o Fax number assignments
o Permissions and delegation changes
- Respond to incidents and service requests related to fax delivery, image routing, and client connectivity.
- Escalate complex issues to senior engineers with appropriate diagnostics and documentation.
Incident & Troubleshooting Support
- Investigate common RightFax issues such as:
o Failed or delayed fax transmissions
o Client connectivity problems
o Imaging or routing errors
- Collect logs and diagnostic data from RightFax, Windows Event Viewer, and basic telephony components.
- Assist with root cause analysis and post incident reviews.
Change & Maintenance Activities
- Assist with patching, service restarts, and scheduled maintenance activities following established SOP's.
- Support testing activities for system upgrades, hotfixes, and configuration changes in non production environments.
- Execute predefined maintenance tasks such as fax aging, data cleanup, and basic health checks.
User & Business Support
- Provide Tier 1-2 support for end users, including troubleshooting fax submissions from:
o MFPs
o Diem Email and SMTP
o Folder drop workflows
- Communicate clearly with business users regarding fax issues, resolution status, and expected behavior.
- Work with application and infrastructure teams to troubleshoot integration related issues.
Documentation & Process Adherence
- Follow established operational runbooks, escalation procedures, and change management processes.
- Maintain and update documentation for common issues, support procedures, and system configurations.
- Document incident findings and resolution steps for knowledge sharing and continuous improvement.
Salary Range: $110,000- $125,000 a year
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
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