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RiderOps Shift Supervisor

Icon Information Consultants

Foster City, CA

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JOB DETAILS
SALARY
JOB TYPE
Full-time
SKILLS
Administrative Skills, Automotive Automation, Best Practices, Coaching, Communication Skills, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Develop and Maintain Customers, Emergency Services, Identify Issues, Leadership, Maintain Compliance, Mentoring, Operational Improvement, Operational Support, Operations, Operations Management, Presentation/Verbal Skills, Problem Solving Skills, Team Lead/Manager, Team Player, Training/Teaching, Vehicle Fleets, Writing Skills
LOCATION
Foster City, CA
POSTED
9 days ago
RiderOps Shift Supervisor Employment Type: Full-time Compensation: $37 per hour Work Arrangement: 100% on-site Location: Foster City, CA 94404 Position Overview The Rider Operations (RiderOps) team supports all customer interactions with the robotaxi service, serving as the human partner to advanced autonomous technology. This role plays a critical part in delivering exceptional real-time rider support in preparation for commercial launch. The environment is fastpaced and dynamic, requiring a strong commitment to service excellence, safety, and operational precision. Role Summary The RiderOps Shift Supervisor works closely with Rider Operators to ensure adherence to approved workflows and procedures while delivering a superior customer experience. This position requires strong leadership, empathy, and the ability to make real-time operational decisions. The role also partners closely with Fleet Operations leadership to support safe and efficient daily vehicle operations. Key Responsibilities Promote a safety-focused, inclusive, and open communication culture Complete all assigned administrative responsibilities Support operators during live rider interactions and asynchronous support Assist with testing missions and operational readiness activities Share best practices with operators in real time Escalate service issues and identify operational improvement opportunities Serve as a subject matter expert on proprietary RiderOps software Motivate and mentor team members to meet high performance standards Act as a player/coach by regularly supporting day-to-day Rider Operator duties Serve as the first point of contact for escalations, including emergency services, customer complaints, and service reports Required Qualifications Minimum of 2 years of customer service leadership or comparable experience Proven experience working in collaborative, team-oriented environments Strong problem-solving skills with a focus on operational efficiency Proactive, resourceful mindset Excellent written and verbal communication skills Ability to manage ambiguity while maintaining a customer-first approach Preferred Qualifications 2 or more years of experience in autonomous vehicle operations or a related field Experience as an instructor, lead, or supervisor within an operations environment Background leading or managing highly cross-functional teams

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Icon Information Consultants