Rider Operator Shift Supervisor

Our client, a leader in autonomous vehicle technology, is seeking a Rider Operations Shift Supervisor to join their team. As a Rider Operations Shift Supervisor, you will be part of the Rider Operations Department supporting the Rider Operations team and Fleet Operations leadership. The ideal candidate will have strong leadership skills, excellent communication, and a proactive, customer-focused mindset, which will align successfully in the organization.

Job Title: Rider Operations Shift Supervisor
Location: Foster City, CA
Pay Range: $37.00/hour

What's the Job?

• Supervise and support Rider Operations team members handling asynchronous customer communications via chat and email.
• Mentor, coach, and provide real-time guidance to operators while ensuring adherence to workflows and service standards.
• Handle escalated customer issues, service reports, and operational incidents while maintaining a safety-first culture.
• Partner with leadership to improve operational processes, support testing missions, and drive continuous improvement.
• Perform administrative duties and serve as a player/coach by actively supporting daily Rider Operations as needed.

What's Needed?

• 2+ years of customer service leadership or comparable supervisory experience.
• Strong written and verbal communication skills with the ability to resolve customer issues effectively.
• Proven problem-solving skills with the ability to improve operational efficiency in a fast-paced environment.
• Experience collaborating across cross-functional teams while maintaining a customer-focused mindset.
• Proactive, adaptable, and able to manage ambiguity while supporting team success.

What's in it for me?

• Medical, Vision, Dental
• 401k
• 11 paid holidays
• Yearly pay increases
• Career growth opportunities 

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.