Revenue Operations Analyst

Kforce Inc.

North Huntingdon, PA(remote)

JOB DETAILS
SALARY
$70,000–$112,000
SKILLS
Analysis Skills, Avaya Software, Business Intelligence, Business Intelligence Software, Business Support, Call Centers, Capacity Management, Communication Skills, Cost-Per-Lead, Credit Processing, Credit and Collections, Data Analysis, Data Collection, Documentation, Establish Priorities, Financial Services, Forecasting, Inside Sales, Leadership, Legal, Offshoring, Operational Audit, Partner Sales, Performance Analysis, Performance Metrics, Performance Modeling, Power BI, Reconciliation, Reporting Dashboards, Reporting Skills, Return on Investment (ROI), Revenue Analysis, Revenue/Sales Reporting, SQL (Structured Query Language), Sales, Sales Analysis, Sales Forecasting, Sales Pipeline, Sales Qualification, Sales Strategy, Sales Support, Service Level Agreement (SLA), Short Messaging Service (SMS), Tableau, Team Lead/Manager, Time Management, Trend Analysis, Variance Analysis, Vendor/Supplier Evaluation
LOCATION
North Huntingdon, PA(remote)
POSTED
5 days ago
Kforce is working with a client in North Huntington, PA that is seeking a Revenue Operations Analyst provides data, reporting, and analytical support for Sales and Revenue Strategy leadership by gathering data, analyzing performance, and developing dashboards and reports that provide visibility into vendor performance, lead quality, and internal sales performance. This hands-on, analytical role is responsible for pulling and reconciling data, producing reporting that supports business decisions, and analyzing lead data for the internal sales team. Duties include:
  • Coordinate with the VP of Sales and Revenue Strategy on lead source allocation and ROI-driven program prioritization
  • Provide data and reporting support for lead routing in NICECXone/InContact across inbound, pre-qualification, and sales floor paths
  • Track and report on the credit pull process for pre-qualification, including handoffs to internal sales
  • Analyze staffing models and performance trends to support capacity planning
  • Track and report on SLA performance for offshore sales teams, including volume targets, connection rates, transfer quality, and timeliness, while highlighting trends, risks, and improvement opportunities
  • Partner with internal sales leadership and offshore sales team management to identify, escalate, and document operational issues in a timely manner
  • Build, own, and report on KPI dashboards, including contact volume, connection rate, lead transfer conversion, quality scores, and cost per qualified lead, and partner with the BI team to generate reporting when necessary
  • Provide pipeline and forecasting support by maintaining pipeline reporting, tracking conversion and stage progression with timely forecast inputs and variance analysis

Requirements:

  • 2-4 years of similar experience
  • Track record of monitoring and reporting on SLA performance
  • Comfortable with NICECXone/InContact or similar contact center platforms
  • Strong data analysis skills; able to build dashboards and track KPIs
  • Comfortable with pipeline reporting and sales forecasting - tracking conversion and stage progression and preparing forecast inputs and variance analysis
  • Strong documentation and communication skills; able to document processes and present to leadership
  • Comfortable building from scratch with some ambiguity
  • Experience with Business Intelligence tools such as Tableau or Power BI
  • Visa sponsorship is not available for this position
Preferred:
  • Familiarity with lead scoring or pre-qualification methodologies
  • Basic SQL or the ability to pull your own reports
  • Experience with additional contact center platforms such as NICE Enlighten or Avaya
Preferred:
  • Experience with offshore or nearshore BPO partners
  • Debt settlement, collections, or financial services background
  • Experience scaling a program from pilot to production

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/