JOB REQUIREMENTS: Location: Madison, Wisconsin, United States of America
Requisition ID: R32152 Position_Type: Full time Job Description Revenue
Operations Analyst Zendesk is seeking a detailed, organized, strategic,
high energy Revenue Operations Analyst to join our team. A successful
candidate will be a self-starter with a strategic leadership mindset,
able to manage time and balance responsibilities in a dynamic, rapidly
evolving environment. The main objective of this role will be to support
our NAMER Enterprise Sales organization in our commerce to cash
processes to ensure deals align with our corporate strategies, are
compliant, and meet our business goals. The expectation is for this
candidate to work a couple of days per week in the office to connect,
collaborate, learn or celebrate in person with the option of working
remotely for the remainder of the week. Responsibilities: Serve as the
trusted adviser to the NAMER Sales Team on all deal and finance related
matters Partner with Sales to teach best practices and help prepare a
variety of strategic deals for management review Serve as a trusted
advisor to guide sales reps through the deal flow process and review
Service Orders to ensure they conform to finance audit reviews and
revenue recognition policies Consult sales on nonstandard deal
structures, pricing models, and commercial terms Drive proactive
communication with internal business partners such as: Sales, Finance,
Legal, Revenue Recognition, and Sales management on any urgent orders or
exceptions Provide ticketing support for all Sales, Billing and
Provisioning related issues from internal and external customers Ensure
the billing system and invoicing reflect correct information for each
customer according to contract terms Ensure SOX compliance by assisting
and preparing monthly/quarterly AR close items Support ad-hoc reporting
and projects focusing on process improvement and automation
Requirements: 2+ years experience in Enterprise SaaS/B2B Industry,
finance, sales operations, contracts management or related field
Experience working closely with sales reps and understanding quota
related pressures Ability to work through ambiguity and problem solve in
a fast-paced environment Ability to cope with changes in policies, rules
and procedures Ability to stay organized and easily manage multiple
deals and tasks simultaneously for multiple stakeholders. Strong
analytical skills and experience with contract/Service Order management
and analysis. Experience juggling Remote and In-Office Work environment
and interacting effectively with remote teams Works well
cross-functionally with Sales, Finance, and Legal. Strong communication
skills & experience in building relationships with and collaborating
with cross-functional teams. Flexibility with schedule due to end of
month/quarter demands Energetic, dedicated, and self-driven Experience
with SaaS subscription billing model Familiarity with basic accounting
concepts and principles Experience working with G-Suite Sheets, Docs,
and Slides Experience with Salesforce (SFDC), Salesforce CPQ and Zuora a
plus Experience with AI and AI Pricing models a plus The US hourly base
rate range for this position is $29.33-$43.75. This position may also
be eligible for bonus, benefits, or related incentives. While this range
reflects the minimum and maximum value for new hire rates for the
position across all US locations, the offer for the successful candidate
for this position will be based on job related capabilities, applicable
experience, and other factors such as work location. Please note that
the compensation details listed in US role postings reflect the base
rate only (or OTE for commissions based roles), and do not include
bonus, benefits, or related incentives. Hybrid: In this role, our hybrid
experience is designed at the team level to give you a rich onsite
experience packed with connection, collaboration, learnin , and
celebration - while also giving you flexibility to work remotely for
part of the week. This role must attend our local office for part of the
week. The specific in-office schedule is to be determined by the hiring
manager. The intelligent heart of customer experience Zendesk software
was built to bring a sense of calm to the chaotic world of customer
service. Today we power billions of conversations with brands you know
and love. Zendesk believes in offering our people a fulfilling and
inclusive experience. Our hybrid way of working, enables us to
purposefully come together in person, at one of our many Zendesk offices
around the world, to connect, collaborate and learn whilst also giving
our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we're proud of our
ongoing efforts to foster global diversity, equity, &
inclusion(http://www.zendesk.com/diversity-inclusion/) in the workplace.
Individuals seeking employment and employees at Zendesk are considered
without regard to race, color, religion, national origin, age, sex,
gender, gender identity, gender expression, sexual orientation, marital
status, medical condition, ancestry, disability, military or veteran
status, or any other characteristic protected by applicable law. We are
an AA/EEO/Veterans/Disabled employer. If you are based in the United
States and would like more information about your EEO rights under the
law, please click
here()https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf.
Zendesk endeavors to make reasonable accommodations for applicants with
disabilities and disabled veterans pursuant to applicable federal and
state law. If you are an individual with a disability and require a
reasonable accommodation to submit this application, complete any
pre-employment testing, or otherwise participate in the employee
selection process, please send an e-mail to peopleandplaces@zendesk.com
with your specific accommodation request. About Us Zendesk is on a
mission to simplify the complexity of business and make it easy for
companies and customers to create connections. Our customer experience
software unlocks the power of billions of interactions, enabling
businesses to build rich, meaningful relationships with their customers.
More meaningful moments. Fewer Zoom calls. What's it like to work here?
Our offices reflect the global cities we call home, and have spaces for
collaboration, quiet, and events. With our hybrid approach, you'll
experience flexibility and connection, collaboration, and learning with
your team. Recruitment Scam Alerts We're aware of an increase in
recruitment scams where individuals falsely claim to represent Zendesk.
These scammers may ask for money or personal information by offering
fake job opportunities through e-mail, text message or social media.
Please verify the source of any job-related communications carefully.
All official Zendesk communications are conducted through
"@zendesk.com" email addresses. If you encounter suspicious messages,
do not respond and report them to peopleandplaces@zendesk.com Read More
PI277053751 * APPLICATION INSTRUCTIONS: Apply Online:
https://www.click2apply.net/joXOBliV8q7gXCw5YuqnBJ