Revenue Manager - Personal Property Tax

Revenue Manager - Personal Property Tax

Salary

$76,906.00 - $123,943.00 Annually

Location

City Hall, 900 East Broad Street, Richmond, VA

Job Type

Full-Time

Job Number

25M00000040

Department

Finance

Opening Date

06/12/2026

Closing Date

6/26/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The Personal Property Tax Manager plays a critical leadership role in ensuring the efficient and effective operation of the Personal Property Team within the Department of Finance's Revenue Administration Unit. Personal Property Revenue Manager oversees the Vehicle Personal Property Tax division. This is a crucial leadership role responsible for ensuring accurate and equitable assessment and collection of vehicle personal property taxes. The position will lead a team of tax professionals and provide exceptional customer service. The incumbent in this role has the key responsibility of interpreting and implementing City tax policy.

Duties include but are not limited to

People Management and Leadership:

• Lead, mentor, and develop a team of Personal Property staff, fostering a collaborative and high-performance work environment.
• Conduct performance evaluations, provide constructive feedback, and identify professional development opportunities for direct reports.
• Oversee recruitment, onboarding, and training of new Personal Property personnel.
• Manage workload distribution and performance metrics, allocate resources effectively, and ensure adequate staffing levels.
• Promote a culture of accountability, continuous improvement, and exceptional customer service within the Personal Property team.

Policy and Procedure:

• Make interpretive decisions on behalf of the department regarding the execution of City policy and departmental goals related to vehicle personal property taxes.
• Works with the Personal Property unit to develop, implement, and monitor policies and procedures to optimize efficiency and compliance.

Strategic Oversight:

• Attend and participate in departmental staff meetings, as well as meetings with other departments, City leadership, and citizens to represent the City on matters of fiscal policy and regulation concerning vehicle personal property taxes.
• Monitors revenue billing to meet compliance and budgetary standards.
• Informs the development and execution of key performance measurements and the associated assessment protocols.
• Leverage available technology and resources to enhance efficiency and effectiveness in all aspects of vehicle personal property tax operations.

Reporting and Analysis:

• Review, prepare, and submit regular and ad hoc comprehensive reports on personal property tax activities, including workload and metric reporting to identify trends and make recommendations for process improvements.
• Work with the Program & Operations Manager to resolve audit findings and respond to audit requests.
• Work with the Control Unit to review data integrity reviews.

Budget Management:

• Manage unit budgets and approve expenditures, ensuring fiscal responsibility and efficient resource allocation.

Customer Focus:

• Oversee escalated customer correspondence and interactions, ensuring a high level of professionalism, accuracy, and responsiveness from your team.

Qualifications, Special Certifications and Licenses

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge (some combination of the following):

• Local government tax policies
• Personal Property taxes
• Audit practices
• Background knowledge in focus area
• Computer programs such as Microsoft Office Suite
• Basic accounting principles

Skills (some combination of the following):

• Customer service
• Interacting with potentially irate or irrational customers
• Maintaining records
• Staff supervision
• Oral and written communication
• Proficiency at Microsoft Office Suite
• Data entry
• Problem-solving
• Account management
• Interpersonal communication
• Basic mathematics
• Researching

Abilities (some combination of the following):

• Adapt
• Manage multiple priorities and deadlines
• Think critically
• Problem-solve
• Work in teams

MINIMUM TRAINING AND EXPERIENCE:

• Bachelors degree in business administration, finance, accounting, or related field
• Four years of experience in a related field
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

LICENSING, CERTIFICATIONS, and OTHER SPECIAL REQUIREMENTS:

• None required; see area of focus for specific requirements

Americans with Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly finger, talk, hear, and see; frequently walk and perform repetitive motions; and occasionally stoop, kneel, crouch, reaching, stand, reach, push, pull, lift, grasp, and feel. The working conditions may not contain environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be sedentary, exerting up to 10 pounds of force occasionally, and a negligible amount of force frequently or constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Employees in this job classification are designated as Essential Personnel and must be available to report to work during inclement weather, disasters and other emergencies. Are you willing and available to report to work during these conditions?

• Yes
• No

04

Are you a current City of Richmond Department of Finance employee?

• Yes
• No

05

Which answer best describes your highest level of education?

• High School Diploma/GED
• Some college
• Associate's Degree in Business, Finance, Accounting, or related field
• Bachelor's Degree in Business Administration, Finance, Accounting, or related field
• Masters/Advanced Degree
• None of the above

06

Which best describes your years of experience in tax administration, revenue management, or a related government finance function?

• Less than two years of experience
• Two to four years of experience
• Four to seven years of experience
• More than seven years of experience

07

Which best describes your experience supervising, mentoring, or managing a team of professional staff?

• No supervisory experience
• Less than two years of supervisory experience
• Two to four years of supervisory experience
• More than four years of supervisory experience

08

Which best describes your experience interpreting and implementing government tax policy or regulatory requirements in a work setting?

• No experience
• Basic experience - applied policies under direct supervision
• Intermediate experience - independently interpreted and applied tax or regulatory policy
• Advanced experience - made authoritative policy decisions and advised others on compliance

09

Which best describes your experience preparing reports, analyzing revenue data, or making data-driven recommendations for process improvements?

• No experience
• Beginner experience - assisted with data collection or basic reporting
• Intermediate experience - independently prepared reports and identified trends
• Advanced experience - led analytical reviews and presented findings to leadership

10

Which best describes your experience overseeing or managing escalated taxpayer or customer correspondence and interactions?

• No experience
• Beginner experience - limited exposure to escalated situations
• Intermediate experience - occasionally handled or reviewed escalated cases
• Advanced experience - regularly oversaw and resolved high-level escalated taxpayer or customer interactions

11

Which best describes your experience leveraging technology or revenue/billing systems to improve the efficiency of tax operations?

• No experience
• Beginner experience - used existing systems with minimal process involvement
• Intermediate experience - contributed to system improvements or workflow efficiencies
• Advanced experience - led technology-driven process improvements within a tax or revenue unit

12

What is your level of proficiency using Microsoft Office Suite (Word, Excel, Outlook)?

• No experience
• Beginner experience
• Intermediate experience
• Advanced experience

Required Question

Employer City of Richmond

Address 900 East Broad Street

Suite

Richmond, Virginia, 23219

Phone (804) 646-5660

804-646-5660

Website https://www.rva.gov/