Revenue Cycle Education, Policy and Procedure Manager, Hybrid, Metro Square

About Baptist Health 
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. 

Revenue Cycle Education Manager - Revenue Cycle Education and Development - Baptist Metro Square

Baptist Jacksonville is currently hiring for a Full-time, Revenue Cycle Education Manager to join our Revenue Cycle Education and Development team at our Baptist Metro Square Location here in the Jacksonville, FL area. This is a Full-time, Days shift opportunity with the occasional need to work nights and/or weekends.

The Revenue Cycle Education Manager will create and review content that is created primarily by the educators and ensure staff is integrating it into the various departments. The ideal candidate will not only need to have the ability to multi-task, but also have the ability to create content in a clear and concise manner.

As a Revenue Cycle Education Manager at Baptist Metro Square, you’ll lead and support a talented team of educators responsible for developing and delivering training across all areas of the revenue cycle — from Patient Access to Hospital and Physician Billing. Your week will include reviewing and refining training content, ensuring it aligns with organizational goals, and helping staff integrate new learning into their daily workflows. You’ll collaborate with revenue cycle leaders and operational teams to identify training needs, oversee the design and delivery of eLearning and instructor-led programs, and coach your team to continuously improve performance and training quality. This role offers the opportunity to blend strategic leadership, instructional design, and mentorship while making a lasting impact on education and process excellence across the revenue cycle.

The Revenue Cycle Education Manager responsibilities include:

• Training manager will have a strong knowledge of adult learning principles, instructional design, and evaluation methods.
• They will lead and oversee the design, development, and delivery of eLearning and instructor-led training programs related to the revenue cycle applications used in each revenue cycle setting from patient access, to HIM and coding, to HB, PB and SBO.
• They will supervise, mentor, and evaluate the performance of the trainers, and the effectiveness and quality of the training program.
• They will collaborate with operational stakeholders and Revenue Cycle leaders to support the goals of the organization.

If you are interested in this opportunity please apply today!

Primary Location:

Metro Square