Rev Cycle Training Manager

Ann & Robert H. Lurie Children's Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children's Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

680 Lake Shore Drive

Job Description

The Revenue Cycle Learning Manager leads the planning, development, and execution of the Revenue Cycle Training program. This role manages a team of Learning Specialists and reports to the Consolidated Service Director. The Manager ensures effective training solutions for staff and revenue cycle leadership specific responsibilities, aligning with best practices to drive operational excellence and continuous improvement.

Essential Job Functions:

• Lead the design, development, and continuous improvement of comprehensive Revenue Cycle training programs by creating, refining, and deploying learning solutions aligned with organizational strategies, operational priorities, and best practices.
• Oversee curriculum creation, customization, and implementation across diverse audiences and job functions, ensuring instructional methods, modalities, and tools effectively support optimal job performance and workflow efficiency.
• Provide guidance and expertise on training methodologies, development processes, and standards to Revenue Cycle leadership, cross-functional partners, and internal stakeholders to support effective training decision-making and execution.
• Direct the work of the Revenue Cycle Learning Specialist team, including interviewing, hiring, onboarding, coaching, performance management, quality assurance of deliverables, and fostering a collaborative, high-performance team culture.
• Analyze training effectiveness using quantitative and qualitative data, preparing statistical reports that evaluate learning outcomes, identify gaps, and inform recommendations for continuous improvement.
• Cultivate and maintain collaborative relationships with Revenue Cycle operations, Human Resources, Information Technology, and external vendors to ensure alignment, consistency, and accuracy across all training initiatives.
• Maintain current knowledge of training methodologies, revenue cycle practices, and industry trends, proactively identifying opportunities to enhance learning systems, processes, and resource development.
• Other job functions as assigned.

• Bachelor's Degree or equivalent experience required
• Minimum of 5-7 years of relevant business experience
• Direct supervisory experience
• Comprehensive knowledge of end-to-end Revenue Cycle operations, systems, metrics, and analytics
• Advanced knowledge of training and development principles, methodologies, and techniques obtained through previous experience
• Proven ability to provide leadership to execute an organization's training and onboarding strategy, including development and design of learning content
• Proficiency in Microsoft Office Suite
• Experience with Epic Software

• Supplemental Life, AD&D and Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• Tuition assistance
• Student loan servicing and support
• Adoption benefits
• Backup Childcare and Eldercare
• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members
• Discount on services at Lurie Children's facilities
• Discount purchasing program