Returns Specialist

Location: Las Vegas, Nevada
Employment Type: Full-time
Timings: Monday-Friday 6:00 am-2:30 pm

About Nysonian
Nysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.

Our Fast-Growing Portfolio Includes:

NOBL Travel — redefining modern travel with design, durability, and performance

FLO Pilates — bringing Pilates into homes and wardrobes globally

With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.

Core Values: Winners' Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership

About the Role
The Returns Specialist is responsible for managing the return process from start to finish, ensuring accuracy, efficiency, and customer satisfaction. This role involves inspecting returned items, processing refunds or exchanges, and coordinating with warehouse, inventory, and customer service teams.

What You Will Do

• Process customer returns, refunds, and exchanges in a timely and accurate manner
• Inspect returned items to assess condition and determine eligibility for refund or resale
• Update inventory systems to reflect returned merchandise and ensure data accuracy
• Coordinate with warehouse and shipping teams to manage returned goods efficiently
• Communicate with customers regarding return status, issues, or discrepancies
• Identify return patterns and report trends such as defects or recurring issues
• Ensure compliance with company return policies and standard operating procedures
• Maintain accurate documentation and records for all return transactions
• Support continuous improvement of return processes to enhance efficiency and reduce losses

Who You Are

• High school diploma or equivalent required
• Experience in customer service, retail, warehouse, or logistics roles
• Strong attention to detail and excellent organizational skills
• Basic computer proficiency, including inventory systems and spreadsheets
• Good communication and problem-solving abilities
• Familiarity with ShipHero or other inventory management systems is preferred
• Experience in e-commerce or reverse logistics is a plus
• Ability to work efficiently in a fast-paced environment with an analytical mindset for identifying return trends
• Physically able to stand for long periods and handle or lift packages as needed

Why You'll Love Working at Nysonian

• Collaborate with high-performing teams across fast-growing global brands
• Meaningful opportunities for growth, ownership, and impact
• A culture built on accountability, transparency, and execution
• Competitive compensation, benefits, and wellness-focused perks

Our Commitment
Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.