Returns/ Parts Analyst

Introduction

The role involves managing the overall aftersales parts return process for the dealer and service network. This position requires strong attention to detail, effective time management, and cross-functional collaboration to ensure timely and accurate processing of returns. A strong sense of curiosity and a continuous improvement mindset will help drive enhancements in customer experience and financial performance.

Required Skills & Qualifications

• Bachelor’s degree required, or equivalent combination of education and relevant experience
• 0–2 years of relevant experience preferred, or 4 years of relevant experience in lieu of a degree
• Experience in a supply chain, logistics, or operations-related function
• Proficiency in Client Office applications
• Strong analytical, problem-solving, and organizational skills
• Excellent interpersonal and communication skills with the ability to work effectively in a team environment
• High attention to detail and ability to manage multiple priorities
• Prior work experience at client or in client's industry

Applicants must be able to work directly for Artech on W2

Preferred Skills & Qualifications

• Lean principles, waste elimination, and continuous improvement methodologies
• SAP experience
• Data analysis and reporting

Day-to-Day Responsibilities

• Manage the end-to-end parts returns process for the dealer network
• Coordinate cross-functionally to ensure accurate and timely return processing
• Develop and maintain standard work instructions and process documentation
• Respond to returns inquiries and resolve processing issues
• Support internal and external training related to returns processing
• Analyze returns data to identify trends and improvement opportunities
• Participate in and lead continuous improvement initiatives focused on customer experience and operational performance

For immediate consideration please click APPLY to begin the screening process with Alex.