Computer Skills, Computer Software, Computer Systems, Customer/Client Research, Data Entry, Distribution Warehousing, English Language, Identify Issues, Inventory Management, Operations Processes, Order Picking/Packing, Organizational Skills, Presentation/Verbal Skills, Printers, Report Distribution, Returns Processing, Safety Process, Safety/Work Safety, Team Lead/Manager, Warehousing
Returns Associate
Summary:
The Returns Associate will process product returns and information while supporting the warehouse staff and other departments within a 24/7, high-volume, fast-paced working environment. The Returns Associate will answer questions, input accurate return information on customer accounts and perform general warehouse duties, including material picks and deliveries, and warehouse cleanup.
Responsibilities:
- Unpack returned merchandise, inspect package condition and assess paperwork sent in with return instructions for proper return procedures.
- Inspect returned merchandise, checking for quality and condition of product to determine return category.
- Receive merchandise, following all security and safety return procedures for each product type.
- Distribute returned items to their proper location considering all factors including the value of the product, its condition and type of return.
- Input clear customer account notes in internal computer systems, communicating return reasons, customer feedback and instructions to ensure accurate processing.
- Identify critical distribution issues and report them to the team lead/supervisor.
- Data entry as needed.
- Maintain a safe and organized work environment at all times.
- Other tasks as assigned to meet team goals.
Abilities/Skills/Knowledge Requirements:
- 1-2 years of prior returns or similar experience.
- Basic computer skills (e.g. personal computers, printers, email).
- Knowledge of warehouse operating procedures and protocol.
- Fluent verbal and written communication in English.
- Prior experience in a distribution, warehouse, or other inventory handling environment.
- Knowledge and ability to operate inventory control and related computer software.
Hours: Friday through Sunday, 7:00am-7:30pm