Returns and Warranty Supervisor

AP Emissions Technologies

As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best.

The Returns and Warranty Supervisor is responsible for executing and overseeing daily returns and warranty operations, ensuring timely, accurate, and consistent processing. This role focuses on driving operational efficiency, supporting customers and internal partners, and identifying improvement opportunities to reduce returns and warranty costs.

This position requires a hands-on leader who takes ownership of results, solves problems quickly, and ensures work gets done with urgency and discipline.

Key Responsibilities

Returns & Warranty Operations

• Oversee day-to-day returns and warranty processing, including authorization, inspection, and disposition
• Ensure timely and accurate handling of returned goods (restock, scrap, vendor return, etc.)
• Maintain clear processes and work instructions to drive consistency and efficiency
• Monitor workflow and address bottlenecks to meet turnaround time expectations

• Partner with Customer Service, Sales, and Distribution to resolve return and warranty issues
• Act as point of contact for escalated or complex cases
• Ensure issues are resolved quickly while balancing customer needs and company guidelines

• Track key metrics such as return volume, turnaround time, and warranty claims
• Identify trends and recurring issues and escalate findings to leadership
• Support root cause investigations and help implement corrective actions

• Ensure proper handling of credits and returns to minimize unnecessary cost
• Follow established guidelines for warranty approvals and dispositions
• Support efforts to improve recovery from suppliers when applicable

• Assist in processing supplier claims and tracking recoveries
• Communicate issues with vendors as needed to resolve defective product concerns

• Lead and support a small team, setting clear expectations for performance and accountability
• Provide coaching, training, and daily direction to ensure work is completed accurately and on time
• Promote a culture of ownership, urgency, and teamwork

• Maintain accurate records of returns and warranty activity
• Ensure processes are followed consistently and documentation is audit-ready

• Associate's or Bachelor's degree in Business, Supply Chain, or related field (or equivalent experience)
• 3-5 years of experience in returns, warranty, customer service, or operations
• Prior experience leading or coordinating team activities preferred
• Strong problem-solving and organizational skills
• Comfortable working with ERP or warehouse systems
• Ability to manage multiple priorities in a fast-paced environment

• Strong execution and follow-through
• Attention to detail and process discipline
• Problem-solving mindset
• Customer-focused approach
• Accountability and ownership