Returns and Refurbishment Specialist

Returns and Refurbishment Specialist

Part Time, Onsite, M-F 25-35 hours a week, Start time is flexible but no earlier than 7am.

Overview:

We are seeking a detail-oriented, organized, and customer-focused Returns and Refurbishment Specialist to manage and process returned wig products and oversee their full refurbishment lifecycle. This position involves hands-on work with synthetic and/or human hair wigs, requiring a strong sense of aesthetics, hygiene practices, and process documentation. Additionally, the role is central to upholding our high standards of quality and customer satisfaction by ensuring that all returned wigs are carefully inspected, professionally cleaned, sanitized, restored, and repackaged for resale when appropriate.

Key Responsibilities:

• Returns Processing:

• Receive and inspect returned wig products for condition, packaging, and compliance with return policies.

• Document reasons for returns and input data into the returns management system.

• Communicate with the customer service team to resolve return-related issues or discrepancies.

• Product Assessment & Refurbishment:

• Evaluate returned wigs for potential refurbishment or restocking.

• Clean, sanitize, and restyle wigs using professional tools and techniques.

• Make minor repairs or adjustments to wigs, including trimming, detangling, and re-curling.

• Repackage refurbished items to meet company standards and prepare for resale.

• Performance & Quality Control:

• Maintain accurate records of returned and refurbished items.

• Ensure refurbished wigs meet quality assurance guidelines before restocking.

• Track refurbishment success rates and report recurring product issues to the Quality Assurance or Product Development teams.

• Achieve quality results and established production standards.

• Cross Functional Support:

• Collaborate with the warehouse team to manage inventory updates and logistics.

• Assist in developing and refining return/refurbishment policies and procedures.

• Support customer satisfaction by maintaining high product standards and turn-around times.

Required education, skills, abilities, and experience:

• High school diploma or equivalent required; cosmetology training or certification is a plus.
• 1+ year of experience in a similar role (returns processing, quality control, wig care/styling, or inventory management preferred).
• Familiarity with synthetic and human hair wigs and associated care techniques.
• Strong attention to detail and a commitment to quality.
• Basic computer skills and working knowledge of Microsoft Outlook.
• Strong attendance & work ethic is required
• Ability to identify issues, communicate questions and problems and implement effective solutions.
• Willing to work independently and within a team atmosphere
• Available for extra hours as needed

Working Conditions and Physical Requirements:

• Must be able to stand or sit for extended periods during styling and refurbishment tasks.
• Comfortable working in a warehouse or production area with exposure to hair products and styling tools.
• Occasional lifting of boxes or wig shipments up to 25 lbs.