Return Center Manager

Covetrus is a global animal-health technology and services leader dedicated to empowering veterinary practice partners to drive improved health and financial outcomes. We bring together products, services, and technology into a single platform that connects our customers to the solutions and insights they need to work best. Our passion for the well-being of animals and those who care for them drives us to advance the world of veterinary medicine.

JOB TITLE: Returns Center Manager

LOCATION: Various FLSA: Salaried/Exempt

MANAGER TITLE: Distribution Center Manager DATE (CREATED/REVISED): 8/2015

Summary:

Manages the National Returns Center to ensure all receiving, put away, storing, handling returned/damaged goods, recalls, and administrative tasks are met, while continually seeking feedback and improving processes to ensure the customers' expectations are exceeded every day.

DUTIES AND RESPONSIBILITIES:

• Manages the receipt, processing, and storage of items returned from customers; ensures the returns volume is processed within the company objectives. Interacts with manufacturer partners to ensure we comply with their return standards.  Maintains a database and a working knowledge of the Manufacturer return policies.  Supports and processes Manufacturer Product Recalls.

• Main point of contact for all inquiries regarding Returns. Works with internal partners (Accounts Payable and Purchasing) and vendors regarding returns received. Answers questions and provides information to resolve any outstanding issues in a timely manner. Communicates discrepancies to appropriate individuals which many include: Accounts Payable, Purchasing, Vendors, other DC facilities, and/or sales staff.

• Adheres to all protocol regarding the receipt of pedigrees returns: documents receipt appropriately, confirms returns are accurate and approvals are obtained prior to receiving; follows up on outstanding approval requests to meet the needs of customer and regulatory affairs.

• Accountable for all Inbound returns functions during inspections and audits: keep accurate records, provides information and answers questions

• Maintains the morgue to include ensuring all items are systematically accounted for and returnable to the vendor; all products are returned per vendor policy; all documentation is filed and maintained.

• Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification. Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee needs

• Conducts daily status meetings with management team to review prior day's performance and to develop action plan for current day.

• Ensures the timely and accurate processing of customer product returns.

• Manages returns staff performance, including: performance evaluations, training, development, coaching, disciplinary action and attendance management.

• Performs other duties as assigned.

REQUIRED QUALIFICATIONS:

Education

• Bachelor's degree required, with preference for a major in Operations, Logistics, Supply Chain, or other business-related field (or equivalent combination of education and experience)

Work Experience

• Minimum of three years management experience in warehouse or production environment and one year Receiving experience or Inventory Control.

Technical Skills

• Demonstrates strong communication skills, both written and verbal.

• Demonstrated ability to organize, prioritize and meet deadlines

• Must demonstrate strong ability to pay attention to detail

• Highly motivated and results oriented

• Ability to build and maintain strong working relationships

• Must be proficient in Microsoft and computer skills

• Experience and knowledge in distribution processes (receiving, shipping and inventory control) required

Certification

• Forklift Certification desired.

• Must be able to meet any minimum certification qualification required by any local or state board or licensing agency, as applicable

Travel

• Ability to engage in overnight travel on an as needed basis essential.

HENRY SCHEIN ANIMAL HEALTH CORE COMPETENCIES REQUIRED TO PERFORM STANDARDS OF POSITION:

Customer Focus

• Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Integrity and Trust

• Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keep confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.

Decision Quality

• Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Interpersonal Savvy

• Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.

Ethics and Values

• Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Drive for Results

• Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

JOB SPECIFIC COMPETENCIES REQUIRED TO PERFORM STANDARDS OF POSITION:

Command Skills

• Relishes leading; takes unpopular stands if necessary; encourages direct and tough debate but isn't afraid to end it and move on; is looked to for direction in a crisis; faces adversity head on; energized by tough challenges.

Confronting Direct Reports

• Deals with problem direct reports firmly and in a timely manner; doesn't allow problems to fester; regularly reviews performance and holds timely discussions; can make negative decisions when all other efforts fail; deals effectively with troublemakers.

Timely Decision Making

• Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

Hiring & Staffing

• Has a nose for talent; hires the best people available from inside or outside; is not afraid of selecting strong people; assembles talented staffs.

Managing Diversity

• Manages all kinds and classes of people equitably; deals effectively with all races, nationalities, cultures, disabilities, ages and both sexes; hires variety and diversity without regard to class; supports equal and fair treatment and opportunity for all.

Managing and Measuring Work

• Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.

Motivating Others

• Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

Priority Setting

• Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Building Effective Teams

• Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

We offer the following benefits for you to take advantage of while you are here provided you meet the eligibility requirements under each governing program:

• 401k savings & company match

• Paid time off

• Paid holidays

• Maternity leave

• Parental leave

• Military leave

• Other leaves of absence

• Health, dental, and vision benefits

• Health savings accounts

• Flexible spending accounts

• Life & disability benefits

• Identity theft protection

• Pet insurance

• Certain positions may include eligibility for a short-term incentive plan

Covetrus is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.