Retirement/HSA Services Specialist

Position Title

Retirement/HSA Services Specialist

Location

Hicksville, NY 11801

Job Summary

The Retirement and HSA Processor is responsible for the accurate and timely processing of retirement plan and Health Savings Account (HSA) transactions. This role ensures compliance with regulatory requirements and internal policies while delivering high-quality service to clients and participants. The ideal candidate is detail-oriented, organized, and capable of managing multiple tasks in a deadline-driven environment.

Job Responsibilities:

• Process retirement plan transactions including enrollments, contributions, distributions, rollovers, and maintenances.
• Handle HSA transactions such as account openings, contributions, disbursements, and corrections.
• Review and verify documentation for accuracy and completeness.
• Ensure all transactions comply with IRS, DOL, and ERISA regulations.
• Maintain accurate records and update participant account information in the system.
• Respond to internal and external inquiries regarding retirement and HSA accounts.
• Collaborate with payroll, HR, and finance teams to ensure data integrity.
• Assist with audits, reconciliations, and reporting as needed.
• Identify and escalate discrepancies or issues to senior staff or supervisors.
• Support process improvement initiatives and contribute to team goals.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 1+ Years of banking.

Preferred Qualifications:

• Prior experience in banking
• Familiarity in retirement plans and related regulations.
• Strong communication and customer service skills.

Job Competencies:

• Understanding of HSA/IRA operations.
• Experience with Microsoft tools (excel, Word).
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
• Physical demands (ADA): No unusual physical exertion is involved.

Flagstar is an Equal Opportunity Employer

We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank

Pay Range

$18.58 - $28.84