Retirement Benefits Supervisor - Member Information Center

Retirement Benefits Supervisor - Member Information Center

Salary

$4,387.00 - $8,608.00 Monthly

Location

Baton Rouge, LA

Job Type

Classified

Job Number

TRSL_072126_AH

Department

Teachers Retirement System of LA

Division

Retirement

Opening Date

07/21/2026

Closing Date

7/26/2026 11:59 PM Central

• Description
• Benefits
• Questions

About this Job

Why work for TRSL?

• Service- All Louisianans have benefited from teachers that inspire and encourage us. At TRSL we give back to our state's teachers by providing retirement security and excellent service.
• Culture- We value and support employees through open communication, professional development, recognition, and by creating a sense of community.
• Growth- TRSL encourages professional growth in a number of ways including professional development plans and career progression groups through SCS. We also offer financial assistance for professional certifications and postsecondary/graduate-level courses.
• Benefits- TRSL offers a generous benefits package including: a defined benefit pension plan, health insurance that is also available post-retirement, at least 10 paid holidays, sick and annual leave that rolls over from year to year, paid or time off accrued for hours worked over 40 per week, a deferred compensation plan, a flexible benefits plan, alternate work schedules, etc.

The Retirement Benefits Supervisor serves as section supervisor of the Member Information Center (MIC) of the Retirement Department supervising 8 Retirement Benefits Analysts in activities relating to counseling members and employers via telephone, by virtual or in-person appointment, and who walk-in.

AN IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES:

Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understand and engagement.

Developing Performance: Builds the future potential of others by supporting long-term growth, skill development, and career progression.

Driving Results: The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.

Building and Supporting Teams: The ability to combine ones actions and efforts with others to work toward achieving a common goal.

Influencing Others: The ability to shape, guide, or alter the thoughts, behaviors, attitudes, or decisions of others.

Building Trust: The ability to create a safe and supportive environment where others feel comfortable speaking up, sharing ideas, and acknowledging mistakes.

Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.

Championing Continuous Improvement: The ability to promote and implement ongoing enhancements in processes, products, services, or organizational culture.

Demonstrating Emotional Intelligence: The ability to identify and understand emotions in oneself and others and use that understand to manage ones behavior and relationships.

Driving Vision and Purpose: The ability to create and communicate a compelling direction that motivates others and aligns with long-term goals.

Minimum Qualifications

Seven years of experience in employee benefits; OR

Six years of full-time experience in any field plus four years of experience in employee benefits; OR

A bachelors degree plus four years of experience in employee benefits; OR

A Certified Retirement Counselor (CRC) or Certified Employee Benefit Specialist (CEBS) designation plus three years of experience in employee benefits.

EXPERIENCE SUBSTITUTIONS:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties and Other Information

Job Duties:

• Coordinates the workflow of eight Retirement Benefits Analyst 4 positions responsible for providing retirement counseling for members via telephone, in person or virtual.
• Coordinates the workflow of one Administrative Coordinator 4 responsible for scheduling virtual and in-person appointments and assisting visitors in the lobby.
• Supervises activities related to determining membership and service credit, counseling members on retirement options, processing purchases or transfers of service credit, refunds of contributions, repayment of refunds, and determining retirement benefit amount.
• Interviews and hires new analysts and evaluates current analysts subject to approval of higher-level Retirement System personnel.
• Manages contact center operations and contact center software as it relates to monitoring phone calls and analyzing quantitative data.
• Proactively provides coaching to team members to ensure quality customer service is maintained.
• Functions as the point of contact for de-escalation of highly complex or sensitive issues.

Position-Specific Details:

Appointment Type: Probational, Promotion, or Detail to Special Duty. Current classified permanent status employees may be required to accept a Probational Appointment.

Compensation: This position has a Special Entrance Rate (SER) Retirement Benefits Supervisor- AS-618 - $2,317.60

Location- TRSL is conveniently located near the I-10 / I-12 split on Essen Lane, away from the congestion of downtown Baton Rouge.

TRSL is a State as a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy.

To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for this job title must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.

Applicants with international degrees must provide an equivalency evaluation and a copy of their transcripts at the time of application.

Additional TRSL Job Postings can be found HERE.

All prospective new hires will be subject to employment eligibility verification via the federal government's E-Verify system.

TRSL is a Substance Abuse and Drug-Free workplace. As an Equal Opportunity Employer, TRSL is committed to a diverse and inclusive workplace prohibiting discrimination on the basis of any non-merit factor.

Contact Information:

For further information about this vacancy contact:

Aricka Hart - Human Resources

Teachers Retirement System of Louisiana

P.O. Box 94123

Baton Rouge, LA 70804

Ph: 225-925-6900

Fax: 225-922-2579

Email:aricka.hart@trsl.org

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

As a state employee, you will earn competitive pay, choose from a variety of benefits, and have access to a great professional development program:

Insurance Coverage More information can be found at https://info.groupbenefits.org/

Parental Leave - Up to six weeks paid parental leave

More information can be found at https://www.civilservice.louisiana.gov/Parental-Leave/Default.aspx

Holidays and Leave - State employees receive the following paid holidays each year:

• New Years Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veterans Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement - State of Louisiana employees are eligible to participate in various retirement systems (based on the type of appointment and agency for which an employee works). These retirement systems provide retirement allowances and other benefits for state officers and employees and their beneficiaries. State retirement systems may include (but are not limited to):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teachers Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others

01

BST: Building and Supporting Teams - How well do you work with others to achieve shared goals and contribute to a positive team environment?

• I avoid teamwork, create conflict, or don't contribute.
• I contribute to team efforts with encouragement and guidance.
• I work well with others, contribute consistently, and support the team.
• I unite teams, build trust, and help others work through conflict.

02

BST: Building and Supporting Teams - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

03

CE: Communicating Effectively - How well do you share information and ideas in ways that others can understand, relate to, and act on?

• I communicate unclearly, use poor tone, and ignore the audience.
• I share main ideas clearly and adapt to the audience when reminded.
• I communicate clearly, listen actively, and explain complex ideas well.
• I craft messages that connect, inspire, and drive action across audiences.

04

CE: Communicating Effectively - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

05

DPe: Developing Performance - How well do you support others performance, give feedback, and help them grow in their roles?

• I miss goals, avoid giving clear feedback, overlook performance issues, and provide little support for development.
• I set goals and give feedback to support accountability, monitor performance, and address gaps.
• I give clear, balanced feedback, review work quality, and support individual growth through learning opportunities.
• I connect development to strategy, use coaching and data to improve performance, and build future capabilities.

06

DPe: Developing Performance - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

07

DVP: Driving Vision and Purpose - How well do you create direction, connect your work to long-term goals, and inspire others to move forward?

• I struggle to set a clear direction, connect goals, or motivate others to act.
• I share a basic vision, communicate with some clarity, and adjust goals with support.
• I align goals to a broader vision, communicate clearly, and motivate others to engage.
• I build a shared vision, adapt with purpose, and inspire commitment-especially through change.

08

DVP: Driving Vision and Purpose - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

09

FC: Focusing on Customers - How well do you understand and meet the needs of internal or external customers?

• I struggle to understand customer needs, provide clear information, or resolve issues.
• I respond to customer needs with some support and build basic working relationships.
• I understand customer needs, communicate clearly, and deliver timely, reliable service.
• I anticipate customer needs, build trust, and deliver personalized, proactive service.

10

FC: Focusing on Customers - Explain your selection by providing specific examples from your experience. Tip: Use the STAR method (situation, task, action, result) to explain how you have demonstrated this competency. Examples from work, military service, volunteering, education, or other life experiences are all valid.

Required Question

Employer State of Louisiana

Address 1201 N 3rd St

Baton Rouge, Louisiana, 70802

Phone (866) 783-5462

Website http://agency.governmentjobs.com/louisiana/default.cfm