Retail Training Facilitator

Retail Training Facilitator

We're here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurioussilk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 45 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way. Our retail team ensures our customers have the support they need to become the best version of themselves.

What You'll Do

To further this important mission, we are looking for a Retail Training Facilitator. The purpose of this role is to help bring our training program to life in the field. You own training delivery across our flagship showrooms and Nordstrom partner locations: getting in front of teams, leading live sessions, and coaching on the floor so that every location delivers product knowledge, selling, and service to the same standard.

You will spend most of your time training and coaching in person, with a smaller portion of your time adapting and building supporting materials. You are not the owner of the central curriculum, but you are the person who brings it to life in the field and tailors it to what each team needs.

• Deliver in-person and virtual training across showroom and Nordstrom locations in your territory, covering onboarding, product knowledge, selling and styling skills, and the client experience.
• Lead workshops, role-plays, and floor coaching that build confidence in selling and managing multiple customers at once.
• Provide on-the-floor reinforcement during and after launches, new product introductions, and seasonal pushes.
• Partner with district and area managers to identify skill gaps and follow up on retraining needs.
• Adapt and localize existing training materials to fit territory and location-specific needs.
• Build job aids, quick-reference guides, and session decks that support the central curriculum.
• Share field feedback with leadership to improve and update programs.
• Track attendance, completion, and post-training performance.
• Provide debriefs to store leadership and the VP, Showroom Experience on what was covered and where follow-up is needed.
• Stay current on product launches, selling techniques, and service standards.

Who You Are

• 3 -5+ years of experience in training, facilitation, or a customer-facing retail leadership role, ideally in premium or specialty retail.
• Available to work daily, on-site, out of one of our flagship Showroom locations: Los Angeles, San Diego, Manhattan, Brooklyn, Chicago, Dallas, or Atlanta
• Ability to travel across regions, up to 50% of the time
• Proven ability to lead engaging sessions and coach in a live setting across all levels, from new associates to store leadership.
• A background in retail selling, styling, or service that lets you coach with credibility.
• Comfort traveling across your territory, including overnights.
• Proficiency with everyday business tools (Google Workspace or Microsoft Office) and virtual platforms (Zoom, Teams, Meet).
• Content-creation ability using an LMS is a plus.

Perks & Benefits

• Competitive medical, dental, vision, and disability plans
• Option to participate in a 401(k) plan through Betterment
• Flexible paid time off and paid holidays
• Monthly cell phone reimbursement
• Monthly wellness stipend
• 6 weeks paid parental leave; an additional 6-8 weeks disability leave for eligible birthing parents
• One Medical and Wellhub (Gympass) membership
• Employee engagement, cultural events, and trainings
• Discounts on garment rental and purchases for you, your partner, and friends & family
• Annual compensation review process

$57,000 - $69,000 a year The Retail Training Facilitator role is a onsite position at one of our Showroom locations listed below and will require travel up to 50% of the time. Atlanta New York City (Manhattan/Brooklyn) Santa Monica Dallas Chicago San Diego The base salary range for this position will be $57,000-$69,000. Compensation may vary based on the candidate's skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.

The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all.