Accounting, Alliance/Partner Marketing, Communication Skills, Consumer Software, Documentation, Hardware Installation, Identify Issues, Information Technology & Information Systems, Inventory Management, Kiosks, Merchandising, Microsoft Windows Operating System, Multitasking, New Store Openings, On Call, Physical Demands, Point of Sale (POS) Software, Point of Sale (POS) Systems, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Product Development, Retail, SAP, Scripting (Scripting Languages), Software Administration, Systems Administration/Management, Systems Analysis, Typing, Usage Analysis, Willing to Travel, Writing Skills, eCommerce Sales
Position Details:
Title: Retail Systems Support Analyst
Department: Information Technology
Reports to: Manager, Retail Systems
Location: Dearborn
Job Classification: Hybrid
FLSA Status: Exempt
Job Band: Professional
Job Summary
The Retail Systems Support Analyst maintains and provides support for various retail systems and applications including point-of-sale systems, interactive kiosks, new store openings, and other retail systems projects.
Inspired by Hard Work
At Carhartt, the values of hard work-dependability, honesty, and trust-are rooted in the legacy of our founder, Hamilton Carhartt. His commitment to serving hardworking people continues to inspire everything we do. Guided by his legacy and our mission-We serve and protect all hardworking people by building durable products-we remain dedicated to upholding these principles in every decision we make and every product we create.
Associate Responsibilities
- Work with L1 to support, maintain, diagnose and troubleshoot all store applications and system issues, including production on-call responsibilities. Work directly with stores to solve issues, including basic network issues.
- Identify opportunities for process improvement and assist in documentation.
- Partner with internal and 3rd party partners to run projects.
- Reach across functional groups to other members of IT to ensure integration points are understood, supportable and scalable.
- Commit to project timelines, due dates, and project methodologies.
- Travel to various store locations to perform the following:
- Hardware installation and inventory tasks
- Hardware usage evaluations
- Software systems overview with store team
Required Education
- Bachelor's degree in IT or a related field, or equivalent years of relevant experience.
Required Skills & Experience
- Minimum of 2-year experience in MS Windows OS environment including Windows 11 &/or scripting, imaging, and configuring and implementing packaged software tools
- Experience with SAP POS (GK) or similar POS software packages and POS configuration is preferred
- Strong troubleshooting and problem-solving skills with the ability to resolve technical issues both independently and collaboratively.
- Sense of urgency in resolving issues and restoring full services to Retail store locations.
- Ability to manage multiple tasks and shift priorities rapidly.
- Strong written and verbal communication skills with the ability to express complex technical ideas to various audiences.
- Familiarity with Retail business issues including Retail Accounting, Inventory Management, and Merchandising is preferred.
Physical Requirements and Working Conditions
- On-call support responsibilities that will include some evenings and weekends if necessary.
- Typical office environment; office setting.
- Extended periods of time sitting, standing, typing on a computer.
- Light lifting may be required (25 lbs).
- Some travel required (up to 20%).
- This position has a Hybrid location: Associate will work on-site regularly as needed for work activities.
- Carhartt is a tobacco free workplace.
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We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.
All associates are required to understand and act in accordance with the Carhartt Core Values. Carhartt reserves the right to change, modify, suspend, interpret or cancel in whole or in any part, the job duties outlined above at any time and without advance notice to the employee.