Blackjack, Casinos, Communication Skills, Gaming, High School Diploma, Interpersonal Skills, Inventory Management, Lift/Move 50 Pounds, Mathematics, Meet Sales Quota, Merchandising, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Retail, Retail Management, Revenue/Sales Reporting, Schedule Development, Team Lead/Manager, Team Player, Time Management, Training/Teaching, Writing Skills
Retail Supervisor
EAGLE MOUNTAIN CASINO - PORTERVILLE, CA 93257 End Date 06/10/2026
Overview
Salary Range $22.84 - $26.27 Hourly Position Type Full Time Job Shift Any Education Level High School Category Retail
Description
TITLE: RETAIL SUPERVISOR
REVISED: August 1, 2022
APPROVED: October 1, 2024
The Retail Supervisor is responsible for overseeing all of the day-to-day activities within the Gift Shop during an assigned shift.
DUTIES AND RESPONSIBILITIES:
- Ensures policies and procedures are applied consistently, equitably, and in accordance with all applicable laws and regulations.
- Assist Retail Manager in training, supervising Team Members, discipline, and evaluation of Team Members.
- Train Retail Team Members with assistance from the Retail Manager in the proper execution of job functions.
- To monitor and assist the Retail Manager in meeting monthly sales goals.
- Ensures that a maximum level of service, satisfaction, and respect in the Gift Shop is maintained.
- Assist the Retail Manager in developing work schedules and assignments.
- Timely communication with all other departments.
- Work with the Retail Team and the Retail Manager to help maintain merchandising and presentation of the Gift Shop.
- Maintain and ensure an accurate inventory tracking and account for variances.
- To ensure that all orders and payments are being made in a timely manner.
- Ensures that all cashiers are educated on our products and services.
- Review sales reports daily, and maintain accurate inventory, ensuring items are in stock.
- Effectively resolves guest issues and complaints.
- Assist in conducting Team Member meetings.
- Ability to assume Retail Cashier duties when necessary.
- Monitors breaks and lunches for all Retail Team Members.
- Must attend and be certified in all applicable trainings required.
- All other duties as assigned by Management.
Qualifications
QUALIFICATIONS AND REQUIREMENTS:
- Minimum age requirement is twenty-one (21).
- High school diploma or equivalent preferred.
- Previous cash handling experience preferred.
- Excellent guest service and interpersonal skills a must.
- Flexibility working in a fast-paced environment.
- Strong verbal and written communication skills.
- Strong math skills a must.
- Willing to train and attend trainings.
- Familiarity with computers preferred.
- Must be able to obtain and retain a gaming license through the Tule River Tribe Gaming Commission.
PHYSICAL AND ENVIRONMENTAL:
- While performing the duties of this job the Team Member is required to talk and hear.
- Regularly required to reach with hands and arms, use hand to finger, handle, or feel objects, tools, or controls.
- Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
- Must be able to operate in mentally and physically stressful situations.
- Must be able to lift and carry up to 50 pounds.
- Must be able to stand for entire shift.
- Noise level is moderate to high on the casino floor.
- Exposed daily to flashing lights, ringing bells, and smoke associated with a casino type of atmosphere.
- Must be able to perform all essential duties of the job with or without reasonable accommodation.