Retail Supervisor(North Denver)

Native Roots

Denver, CO

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JOB DETAILS

SKILLS

Communication Skills, Customer Escalations, Customer Experience, Customer Support/Service, Customer Training, Employee Benefits, High School Diploma, Insurance, Inventory Management, Lift/Move 100 Pounds, Lift/Move 50 Pounds, Material Moving, Medical Records, Medical Sales, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Word, Needs Assessment, Onboarding, Operations, Order Supplies, Patient Assessment, Patient Education, People Management, Performance Management, Point of Sale (POS) Systems, Presentation/Verbal Skills, Problem Solving Skills, Regulations, Resolve Customer Issues, Retail, Retail Management, Retail Operations, Revenue Growth, Sales, Sales Operations, Schedule Development, Staff Training, State Laws and Regulations, Store Closing, Store Opening, Team Lead/Manager, Workforce Management

LOCATION

Denver, CO

POSTED

Today

Description

Why work at Native Roots?

At Native Roots, we believe in growing together-personally, professionally, and as a team. From day one, you'll step into a supportive, rewarding environment where your contributions are recognized and your growth is prioritized.We offer immediate access to benefits like paid time off, along with comprehensive health coverage, mental wellness resources, and flexible scheduling that supports real work-life balance. Whether you're passionate about cannabis, looking to build a meaningful career, or just want to work somewhere that truly values its people-this is the place.

Application Deadline: 6/10/2026

Availability: OPEN

Job Summary:

The Retail Supervisor supports the General Manager (GM) in executing the day-to-day retail operations. The Retail Supervisor assumes responsibility in the absence and at the directive of the GM, serving as a resource for employees, customers, and patients to ensure an exceptional customer experience.

Key Duties and Responsibilities:

Supports the GM in executing all recreational and medical cannabis sales operations and managing personnel within their retail location(s)
Supports the GM in managing daily store opening and closing procedures as necessary
Supports the GM in driving the sales goals and objectives throughout daily operations
Provides escalated guidance to customers as needed including resolving customer complaints
Supports management as needed with workforce and performance management including employee onboarding, training, guidance, mentoring, and managing team schedules, timesheet entries, and time-off requests
Supports with ensuring that processes and procedures are compliant to internal policies and standards as well as local and state regulations
Performs daily cash verifications and recordings
Supports the GM with intake of deliveries, transfers, and inventory management
Greets and checks in customers and patients
Engages with patients and customers to understand their wellness needs and recommends products
Educates customers and patients on the uses of cannabis products to meet their desired effects
Maintains the cleanliness and organization of the store including organizing products and inventory, sweeping, mopping, and dusting
Performs sales transactions including cash handling, using POS system, and compliantly packaging and labeling products
Enters or modifies customer/patient information in POS System
Supports the GM with managing team schedules to ensure proper coverage
Supports the GM with ordering supplies

Required Qualifications:

6 months of customer service and/or sales experience
6 months experience utilizing METRC
Experience with retail POS systems
High school diploma, GED, or equivalent experience
Must hold or obtain a valid Colorado Marijuana Enforcement Division (MED) Employee Badge
Strong verbal communication skills
Strong customer service skills
Strong critical thinking and problem-solving skills

Preferred Qualifications:

2 years of customer service and/or sales experience
Experience with Cannabis POS system
Cannabis knowledge or cannabis industry experience
Proficiency using Google Suite and/or Microsoft Office programs including Gmail, Calendar Docs, Sheets, Word, and Excel
Knowledge of local and state laws related to cannabis sales including Marijuana Enforcement Division (MED) regulations

Physical Requirements:

Sitting and/or standing for extended periods of time
Ability to lift up to 50 lbs. and push/pull up to 100 lbs
Ability to sit, stand, stoop, stretch, walk, bend, twist, reach, perform repetitive motions, and carry boxes or items

Other Requirements:

In-person at store location based on schedule

Additional Compensations:

Tips/Bonus eligibility
Accrue paid time off (PTO) immediately; starting at 2.5 weeks per year
Health, dental, vision, life, LTD, accident, and critical illness insurance plans
Retirement plans available after 6 months of employment
ZayZoon: Earned Wage Access! Get Paid whenever you need with wages-on-demand via ZayZoon. No need to wait until payday! We are partnered with ZayZoon, an employee benefit that gives you instant access to your wages ahead of payday

Native Roots Cannabis Co. is aware that fake job postings, job interviews, and job offers are being promoted, mainly on social media. Native Roots will only make a job offer to a candidate once the candidate has submitted a job application and participated in a face-to-face interview. Native Roots will never request payment or require candidates to submit a check or other form of financial information during the recruitment/onboarding process. All email correspondence from Native Roots will end in "@nativerootsdispensary.com". If you have any questions, please visit the Native Roots careers website at or contact HR@nativeroots.com.

Retail Supervisor(North Denver)

Native Roots

Denver, CO

About the Company

Native Roots

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