Accidental Death and Dismemberment (AD&D), Background Investigation, Behavioral Health, Communication Skills, Computer Skills, Cost Control, Employee Assistance Plan, Establish Priorities, Fitness, Flexible Spending Accounts, Food Quality, Food Safety, Food Services, Food and Beverage Industry, Health Plan, Healthcare, Hospital Administration, Infection Control, Inventory Management, Leadership, Maintain Compliance, Massage Therapy, Onboarding, Operations, Operations Processes, Performance Management, Point of Sale (POS) Systems, Procurement Management, Quality Assurance Methodology, Quality Management, Reconciliation, Regulations, Retail, Retail Management, Retail Operations, Safety Compliance, Sanitation, ServSafe Certification, Team Building, Team Player
LOCATION
Phoenix, AZ
POSTED
23 days ago
REAL Food re-fined.
Retail Supervisor - Hospital | Location: Phoenix, AZ 85008
Compensation: $22-$24/hr| Full-Time
Schedule: 4pm-12:30am 5 nights a week
Job Summary
The Retail Supervisor supports daily retail dining operations with a focus on quality food, genuine service, and a positive guest experience. This role is ideal for a hands-on leader who thrives in a fast-paced healthcare environment, enjoys working alongside their team, and takes pride in maintaining a welcoming, efficient, and compliant retail operation.
What You'll Do
Oversee daily operations of retail and café areas to ensure smooth, efficient service and a positive guest experience
Support and guide frontline team members including cashiers, leads, and food attendants
Assist with scheduling, training, and performance management to promote a strong, service-focused team
Ensure compliance with food safety, sanitation, infection control, and regulatory standards
Monitor and support cash handling and reconciliation processes to maintain accuracy and accountability
Assist with purchasing, inventory management, and cost control within department guidelines
Conduct regular rounds of retail areas to engage with guests, resolve concerns, and maintain a positive dining environment
Support hiring efforts, interviews, onboarding, and training initiatives to build a high-performing team
Help maintain quality assurance processes, operational standards, and departmental procedures
Step into operational roles as needed to support the team during staffing gaps or peak periods
Perform other duties as assigned
What You Will Bring
High school diploma or equivalent required; hospitality, food service, or related experience preferred
2–4 years of food service, retail dining, or hospitality experience
Previous experience in a lead or supervisory role preferred
Familiarity with retail operations including cash handling, inventory, and POS systems
Strong communication, leadership, and team development skills
Ability to maintain organization, prioritize tasks, and adapt in a fast-paced environment
Guest-service mindset with a passion for creating positive dining experiences
Flexibility to work mornings, evenings, weekends, and holidays as needed.
Basic computer skills and familiarity with reporting tools.
Knowledge of food safety standards; ServSafe® certification preferred
Ability to pass background check and drug screen.
Physical and Sensory Requirements
In this role, you will spend most of your time in offices, patient care areas, and meetings, but periodic kitchen visits are part of your oversight responsibilities. Therefore, this job involves occasional exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Occasional exposure to wet or humid conditions, extreme temperatures, and vibration may also occur in the kitchen area. Reasonable accommodations are available for individuals with disabilities.
At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community.
What We Offer!
Life/Work Integration
Paid Bereavement Leave
Paid Parental Leave
Paid Baby Bonding Leave
Paid Elder Care Leave
Paid Time Off (Accrued)
Holiday Premium Pay
Health & Wellness
3 Medical Plans (Blue Cross)
Prescription, Dental, and Vision Coverage
Reimbursed Wellness Massages (Portion of cost)
Voluntary HSA with Company Match
Voluntary FSA
Free Employee Assistance Program (Behavioral Health Support)
Access to Wellness Initiatives (Fitness Memberships, etc.)
Financial Wellness
401(k) Retirement Plan with Company Match
Company-Paid Basic Life Insurance
Company-Paid Accidental Death & Dismemberment (AD&D) Policy
Voluntary Short-Term Disability
Voluntary Employee, Spouse, and/or child(ren) Life Insurance, with AD&D
Plus
A supportive, collaborative work environment
Opportunities for growth
Who We Are
Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community.
Our commitment to you
At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.
REAL Food | Genuine Service | Enduring Relationships