Retail Store Specialist

Richmond, VA | Full-Time

About the Role

A memorable retail experience starts with people who know how to connect with customers, solve problems and make the buying process easy. Whether you've worked as a retail associate, retail sales associate, sales associate or store associate, you know that great customer service can turn a routine purchase into a positive customer experience.

We're looking for a Full-Time Retail Store Specialist who can wow customers with exceptional customer service and support daily store operations in Richmond, VA. This retail store job is ideal for someone who enjoys being part of a close-knit team and loves working with people.

At Saf-Gard® Safety Shoe Company, we believe in keeping things straightforward. No unnecessary bureaucracy. No corporate runaround. Just good people working together to help hardworking customers stay safe on the job.

What You'll Do

• Provide friendly, knowledgeable customer service while helping customers select safety footwear
• Learn product lines and explain features, fit and benefits to customers
• Learn and use Aetrex Foot Scanning Technology to help customers optimize fit
• Process sales transactions, including cash and credit card payments using POS systems and mobile checkout tools
• Look up customer information, purchase history and program details within company systems
• Maintain clean, organized and fully stocked showroom displays while supporting visual merchandising initiatives
• Merchandise incoming inventory and assist with inventory management and product organization
• Support local store growth through outreach, marketing and customer engagement efforts
• Assist with store operations and administrative support tasks as needed
• Help create a positive, team-oriented store environment as a valued retail team member
• Cross-train in other administrative office duties, ordering supplies, receiving mail, etc.
• Other duties as assigned.

What We're Looking For

• At least 1 year of retail sales or customer service experience
• Strong communication and interpersonal skills
• Friendly, dependable and customer-focused attitude
• Ability to stay organized and manage multiple responsibilities
• Comfortable learning new systems and technology
• Ability to work both independently and as part of a team
• Experience handling cash and credit card transactions accurately
• Ability to learn and use our retail operating systems (Navision)
• Must have reliable vehicle to support two locations, you must be able to drive yourself on site for one location
• Pass a drug screen 

Schedule

• Full-time position
• M-W-F 7am-12pm onsite location 
• M-F 9am-5pm 
• Saturday availability required
• On-site role supporting two Richmond-area locations

Compensation & Benefits

• Company-paid dental, vision, long-term disability, short-term disability, and life insurance beginning the first of the month after 60 days
• Multi-tiered medical insurance plans to choose from (benefits valued at over $10,000 annually)
• 8 paid holidays per year
• PTO is available after 90 days, accrued bi-weekly at a rate of 3.08 hours (2 weeks annualized after 1st year). Bi-weekly accrual rate increases to 4.62 hours after 7 years (3 weeks annualized)
• 401(k) plan with 50% employer match on first 6% of employee base pay
• Stable, long-term career opportunities with room for growth and advancement
• Supportive, team-oriented work environment
• Cross-training and development opportunities across departments

About Saf-Gard®

We've been in the safety footwear business for more than 40 years. We know safety matters. We also know relationships matter. That's why we work hard to make things easier for our customers and for each other.

At Saf-Gard®, you're not just another employee buried in a corporate machine. We're a close-knit family that believes in working hard, helping each other out and treating people the right way. We've built a culture around trust, teamwork and common sense, and it's helped us grow for more than four decades.