Retail Store Manager - FT

POSITION TITLE Retail Store Manager STATUS Non-Exempt Full-Time

DEPARTMENT Donated Goods Retail DGR

REPORTS TO Vice President for Donated Goods

SAFETY SENSITIVE HIGH

• Position is subject to pre-employment physical and drug & alcohol screening.
• The starting wage for this position is $28.19 per hour.

CHARACTERISTICS OF THE JOB Manage the activities of the store professionally focusing on a high work ethic and integrity that supports delivery of the Goodwill mission while ensuring maximum profitability and efficiency and a positive image of GIRE in the community.

PROVIDES SUPERVISION TO

• Store staff
• Clients
• Volunteers

ESSENTIAL FUNCTIONS

• Achieve financial objectives while meeting or exceeding expense/revenue ratio.
• Manage through data analytics including understanding of variances and regular monitoring of KPIs.
• Responsible for reporting business results.
• Initiate corrective actions to business model as appropriate (e.g., rotations, donation processing, etc.).
• Own the 1-Touch process to ensure maximum efficiency and profitability while managing inventory quality standards, production, and sales goals.
• Responsible for staffing, location to labor budget, including recruiting and hiring.
• Mentor Assistant Managers and/or Store Leads in delivery of direct kind and clear performance expectations for team members.
• Create accountability through training all employees, clients, and volunteers in proper work habits, job responsibilities, and the policies & procedures of GIRE.
• Actively manage sales floor through Area of Pride" assignments to ensure a clean, neat, and easy-to-shop sales environment.
• Lead onsite mission integration efforts as primary contact for DGR with Workforce Development as needed.
• Perform worksite audits (safety, retail, etc.) ensuring that all necessary actions to correct issues are completed within determined time period.
• Submit all assigned paperwork (e.g., truck orders, supply orders, HR documents, closing reports, etc.).
• Perform frequent bank deposits and change runs in support of business needs.
• Responsible to effectively resolve issues with DGR team members, clients, and donors and to hold accountability with timely feedback that includes formal documentation up to and including recommendations for terminations.
• Complete and submit accurate and timely employee payroll records.
• Create and post weekly work schedules for all worksite team members.
• For volunteers, track hours as required under specific program.
• Ensure condition of facility and grounds are neat, clean, and safe.
• Promptly report needed repairs/ replacements to the designated staff member (e.g., Facilities Maintenance or Safety Coordinator).
• Follow and enforce safety and loss prevention measures at all times to provide a safe work environment.

ANCILLARY FUNCTIONS

• Back up any position in the department as needed to accomplish goals.
• Assume ultimate responsibility for all in an emergency event.
• Attend all safety meetings, including online safety trainings as required.
• Actively participate in all trainings and meetings.
• Respond to facility needs outside regular business hours (e.g., alarm calls, emergencies, etc.).
• Provide support and management to other GIRE Retail Store locations as needed.
• Present yourself and GIRE positively and professionally at all times.
• Exhibit positive leadership resulting in a positive work atmosphere for customers, clients, participants, co-workers, and management.
• Perform other job-related duties as assigned by Management.

QUALIFICATIONS

• Minimum of three years experience in increasingly responsible supervisory/management position.
• Preference will be given to those with prior donated goods management experience.
• High school diploma or equivalent.
• Valid CA Class C Drivers License and proof of personal auto insurance.
• Must have access to a reliable passenger vehicle that supports completion of essential and ancillary functions of the position.
• Good math skills.
• Demonstrated ability to supervise, train, and resolve issues with employees, clients, volunteers.
• Ability to handle and resolve customer inquiries and complaints tactfully and professionally.
• Experience in budget control, cash management, and basic fiscal controls strongly preferred.
• Good communication skills both in writing and orally.
• Computer skills in Word, Excel, and Outlook at a beginning to intermediate level.
• Organized and able to work independently.
• Able to positively influence and motivate assigned staff.
• Must have access to a phone to receive emergency and coverage calls.

DESIRED TRAITS AND COMPETENCIES

• Respect of others.
• Good communication skills in English both in writing and orally to relay information within the business to respond appropriately to legal and/or sensitive issues.
• Ability to perform effectively and cooperatively as part of a team.
• Excellent interpersonal skills.
• Bilingual English and Spanish preferred.

WORK ENVIRONMENT

• Exposure to constant low-level noise.
• Temperate climate with both indoor and outdoor exposures.
• Varies walking surfaces (to include tile, carpet, linoleum, concrete, asphalt).
• Overhead and natural lighting.
• High level of interaction with the general public.
• May be exposed to moderate levels of dust.
• Occasional travel in personal or company vehicles.

PHYSICAL REQUIREMENTS

• Continuous bending, stooping, stretching, walking throughout the store.
• Continuous grasping.
• Frequent to continuous fine finger movement to operate cash register and computer.
• Ability to lift 50 pounds with/without assistance.
• Communication skills through speech, written, and assisted.
• Visual skills.

PROMOTIONAL & DEVELOPMENT OPPORTUNITIES

• Promotable to higher level of management with demonstrated mastery of skills, acquisition of relevant trainings, certifications, or experience relevant to the promotable position.
• All promotions are based on business needs as positions are available.

DEPARTMENT Retail Stores This is a management position This is a full-time position