Retail Store Manager

Goodwill

Fort Myers, FL

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JOB DETAILS

SKILLS

Budgeting, Business Skills, Corporate Policies, Customer Experience, Customer Support/Service, Dental Insurance, Financial Mathematics, Funding, High School Diploma, Interpersonal Skills, Leadership, Lift/Move 40 Pounds, Maintain Compliance, Merchandising, Nonprofit, Operations, Operations Management, Order Picking/Packing, People Management, Point of Sale (POS) Systems, Presentation/Verbal Skills, Retail, Retail Management, Retail Operations, Retail Sales, Revenue Growth, Safety Process, Safety Standards, Sales, Staff Training, Team Player, Tuition Reimbursement, Vision Plan, Writing Skills

LOCATION

Fort Myers, FL

POSTED

Today

Job Title: Retail Store Manager

Location: 5100 Tice Street, Fort Myers, FL

Employment Type: Full-Time

Goodwill Southwest Florida is seeking an experienced and results-driven Retail Store Manager to lead daily store operations and drive strong overall performance. This senior leadership role is responsible for achieving sales, expense, and profit objectives while ensuring teams are trained to meet production standards, merchandising expectations, customer service goals, and mission integration. The ideal candidate brings strong business acumen, proven retail leadership experience, and the flexibility to manage a fast-paced environment while advancing Goodwill's mission of creating opportunities and strengthening the community.

Key Responsibilities:

Oversee all aspects of retail store operations to ensure efficient, safe, and profitable performance.
Achieve revenue, expense, and profit objectives in alignment with the approved store budget.
Recruit, train, supervise, and develop staff to meet production goals, merchandise standards, and customer service expectations.
Ensure consistent compliance with all company policies, procedures, safety standards, and mission integration practices.
Lead merchandising, production, checkout, and customer service functions to support a positive customer experience.
Apply sound business judgment, leadership, and interpersonal skills to meet store performance standards.
Monitor operational results and address opportunities for improvement.
Maintain flexibility to work extended hours, including evenings, weekends, and holidays, as required by store operations.

Qualifications:

High school diploma or equivalent required.
College degree preferred.
Minimum of two (2) years of retail sales experience required.
Minimum of one (1) year of management or supervisory experience required.
Working knowledge of point-of-sale systems, donation systems, office computers, and telephones.
Strong judgment, patience, and professionalism in high-volume or stressful environments.
Ability to follow oral and written instructions accurately.
Basic understanding of business-related math and financial concepts.
Proven experience supervising and training staff in production, merchandising, checkout, and customer service.
Physical capability to bend, stoop, reach, twist, push, pull, and lift items weighing up to 40 pounds.
Ability to stand for extended periods and occasionally work in environments where temperatures and climate may fluctuate.

Why Goodwill?

Mission-driven nonprofit organization
Collaborative merchandising team
Opportunity to impact multiple store locations across Southwest Florida

Benefits & Perks

Medical, dental, vision insurance
403(b) retirement plan
Paid time off (PTO) and paid holidays
Employee Assistance Program
Employee discounts
Tuition Reimbursement

Retail Store Manager

Goodwill

Fort Myers, FL

About the Company

Goodwill

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