Who You Are
You are a dynamic retail leader with the heart of a stylist, the mindset of an entrepreneur, and the drive of a business owner. You thrive on building meaningful relationships and understand that luxury retail is about far more than transactions - it's about creating experiences that clients remember long after they leave the store.
As a natural jewelry stylist, you enjoy working one-on-one with clients, discovering their personal style, celebrating their milestones, and thoughtfully curating jewelry collections that tell their unique story. You know how to inspire confidence through personalized styling, layering, and wardrobe building while creating lifelong client relationships built on trust.
Just as importantly, you are passionate about developing others. You love coaching, mentoring, and teaching your team how to deliver this same elevated styling experience so every client receives thoughtful, personalized service that feels authentic and memorable.
As our Retail Store Manager, you will take full ownership of your showroom's performance, leading your team to exceed sales goals while cultivating a culture of accountability, collaboration, luxury service, and operational excellence. Every decision you make reflects our commitment to craftsmanship, personalization, and delivering an experience worthy of the Sarah O. brand.
What You’ll Do
Lead & Inspire
- Create a positive, high-performing culture where every team member feels empowered to succeed.
- Recruit, hire, onboard, and develop exceptional talent.
- Coach your team through consistent feedback, role-playing, and sales development.
- Train associates to become trusted jewelry stylists capable of creating personalized, relationship-driven client experiences.
- Lead by example through exceptional client appointments, styling consultations, and luxury selling techniques.
Drive Sales & Business Performance
- Own all aspects of store performance and profitability.
- Lead your team in achieving and exceeding sales goals and key performance indicators.
- Analyze business trends, sales reports, traffic, conversion, average transaction value, and clienteling metrics to identify growth opportunities.
- Develop strategic action plans that improve performance while maintaining an exceptional client experience.
- Foster a culture of accountability through performance coaching and recognition.
Create Extraordinary Client Experiences
- Deliver an elevated luxury experience for every client.
- Build lasting relationships through personalized styling appointments, follow-up, and clienteling.
- Help clients thoughtfully build jewelry wardrobes that celebrate their personal stories and milestones.
- Resolve client concerns with professionalism, empathy, and a solutions-first mindset.
- Ensure every interaction reflects Sarah O.'s commitment to hospitality, craftsmanship, and meaningful connection.
Operational Excellence
- Maintain impeccable visual merchandising and showroom presentation.
- Oversee inventory accuracy, merchandising standards, and product launches.
- Manage store schedules, budgets, payroll, and operational procedures.
- Ensure all permanent jewelry, ear piercing, and personalized jewelry services are delivered with excellence.
- Continuously identify opportunities to improve operational efficiency without compromising the client experience.
What We’re Looking For
- Minimum 5 years of fine jewelry retail experience, including at least 2 years in a leadership or management role.
- Demonstrated success leading high-performing retail teams and consistently exceeding sales goals.
- A genuine passion for luxury client service, personal styling, and relationship-based selling.
- Experience helping clients curate jewelry collections, style complete looks, and build long-term jewelry wardrobes rather than focusing solely on individual transactions.
- Proven ability to coach, mentor, and develop others in luxury selling, clienteling, and personalized styling techniques.
- Hands-on experience with permanent jewelry welding, ear piercing, and personalized jewelry services (engraving, customization, or similar offerings) is highly preferred.
- Strong business acumen with experience interpreting sales reports, KPIs, and operational metrics to drive results.
- Experience utilizing CRM systems and clienteling tools to cultivate long-term client relationships.
- Exceptional communication, organizational, and leadership skills.
- Entrepreneurial mindset with a proactive, ownership mentality.
- Bachelor's degree preferred.
Why You'll Love Working Here
At Sarah O., we believe our people are our greatest investment.
You'll join a company where creativity is celebrated, relationships matter, and every team member has the opportunity to make a meaningful impact. We are committed to developing leaders, delivering unforgettable client experiences, and creating jewelry that becomes part of our clients' stories for generations to come.
If you're excited by the opportunity to lead a luxury retail team, inspire others, and help clients celebrate life's most meaningful moments through beautiful jewelry, we'd love to hear from you.
Sarah O. is an equal opportunity employer, passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race, color, religion, national origin, sex (including pregnancy, childbirth, or related conditions), age, marital status, sexual orientation, gender identity or expression, veteran status, uniformed service member status, disability, or any other characteristic protected by law. We strongly encourage individuals from all backgrounds to apply. Even if you don’t meet every single requirement, you might be the right candidate for this or other roles.