Sign upLog in

Retail Store Manager

GOODWILL IND OF THE CHESAPEAKE

Crofton, MD

Apply
JOB DETAILS
SALARY
$54,198–$62,720 Per Year
SKILLS
Banking Operations, Budgeting, Coaching, Communication Skills, Community Programs, Conflict Resolution, Customer Support/Service, Driver's License, Funding, High School Diploma, Insurance, Leadership, Lift/Move 25 Pounds, Lift/Move 50 Pounds, Marketing, Merchandising, Microsoft Excel, Microsoft Word, Operations, Operations Management, Payroll Administration, Performance Management, Physical Demands, Production Control, Reconciliation, Recycling, Retail, Retail Management, Retail Operations, Risk, Sales, Team Lead/Manager, Time Management, Willing to Travel
LOCATION
Crofton, MD
POSTED
5 days ago
Retail Store Manager

$54,198 - $62,720 annually
Full-Time Leadership Role

Goodwill Industries of the Chesapeake is seeking an experienced Retail Store Manager to lead operations of a high-volume Band 3 store with annual sales between $1.0M and $1.49M.

This role is responsible for full store performance, team leadership, production execution, and community impact while advancing Goodwill's mission.

What You'll Be Responsible For

Store Operations & Performance
  • Lead daily operations of a high-volume retail store
  • Achieve budgeted sales, production, and expense control goals
  • Oversee donation processing for resale and salvage
  • Ensure timely production flow to the sales floor
  • Maintain pricing, grading, and quality standards
  • Partner with Recycling Center and Retail Operations teams
  • Execute merchandising standards, colorization, and seasonal displays
  • Handle cash reconciliation, deposits, and required reporting
  • Investigate and address security, safety, and risk concerns
  • Communicate regularly with Regional Director regarding store performance

People & Team Leadership
  • Hire, train, coach, and manage a team of 12-25 employees
  • Conduct performance management, discipline, and terminations in partnership with HR
  • Build schedules and assign coverage to maximize efficiency
  • Process and approve payroll accurately and timely
  • Conduct monthly staff meetings and promote engagement
  • Foster a culture of accountability, customer service, and mission alignment

Schedule & Availability
  • Full-time leadership schedule
  • Weekend availability (Saturday and Sunday) required
  • Reliable transportation required for scheduled shifts

Qualifications
  • High school diploma or equivalent required
  • Three years of retail or related management experience at the Store Manager level or higher
    • Goodwill retail management experience may substitute
    • Advanced education may substitute for experience
  • Valid driver's license, vehicle insurance, and access to a personal vehicle

Employment is contingent on successful completion of a criminal background check.

Knowledge, Skills & Abilities
  • Retail leadership in high-volume environments
  • Financial acumen (sales, margins, expense control)
  • Strong merchandising and marketing skills
  • Conflict resolution and sound judgment
  • Ability to lead diverse teams and communicate effectively
  • Working knowledge of Microsoft Word, Excel, and basic internet tools

Physical Requirements
  • Lift up to 50 lbs (frequent lifting up to 25 lbs)
  • Stand, walk, bend, reach, and use hands throughout shift
  • Medium physical demand work environment
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel Requirements
  • Up to 25% travel related to banking, operational needs, meetings, or special assignments
  • Access to a personal vehicle required

Why Lead at Goodwill?

Goodwill Industries of the Chesapeake offers competitive compensation, leadership autonomy, and the opportunity to manage a mission-driven business that directly supports workforce development and community programs.

Learn more about benefits and careers:


EOE/MFDV Including Disability/Vets

About the Company

G

GOODWILL IND OF THE CHESAPEAKE