Retail Store Leader

Retail Store Leader

Location: Lexington, KY

Job Type: Full-Time (Minimum 45 hours/week)

Exemption Status: Exempt

Job Summary

The Retail Store Leader is responsible for creating a positive, high-performance environment for both employees and customers. This role focuses on achieving operational excellence, driving results, and fostering team engagement while maintaining confidentiality and adherence to company standards.

Key Responsibilities

• Deliver exceptional customer service by ensuring every interaction reflects professionalism, courtesy, and helpfulness.

• Oversee staffing activities including recruiting, onboarding, training, performance management, and offboarding.

• Coach and develop team members through regular feedback, training programs, and performance discussions.

• Communicate effectively with the team through meetings, huddles, and one-on-one check-ins.

• Monitor and achieve performance goals related to:

  • Sales and service outcomes

  • Labor efficiency and scheduling

  • Inventory accuracy and shrink reduction

  • Expense control and operational compliance

  • Customer satisfaction and engagement metrics

  • Team development and retention

• Maintain thorough knowledge of products, promotions, and company programs.

• Ensure compliance with all policies, safety standards, and operational procedures.

• Address and resolve performance concerns promptly and professionally.

• Participate in ongoing training and development to enhance leadership and operational skills.

• Perform additional duties as required by leadership.

Qualifications

• Demonstrated success in a retail leadership or equivalent supervisory role.

• Strong communication, organization, and problem-solving skills.

• Ability to lift up to 50 pounds, stand for long periods, and perform tasks requiring bending, kneeling, and climbing.

• Proficiency with point-of-sale and standard retail technology systems.

• Flexible schedule with availability for evenings, weekends, and holidays as needed.

• Reliable, consistent attendance and professional conduct required.

Work Schedule

Full-time salaried position averaging a minimum of 45 hours per week.